For Providers

What is Plan Management?

As your customer’s Plan Manager, you can send their invoices to us directly. We’ll do the processing, including validating and submit your invoices to the NDIS - creating faster payment for you.

Email your invoice to keras.planmanagement@outlook.com

Using Invoice (Invoice Number) In the subject heading.

Please note we can only process invoices that are sent to us as PDF, WORD or Excel files.

SO PLEASE DONT SEND LINKS TO YOUR INVOICES.

As our team needs to manually file, review and validate invoices received by email and will take a lot longer for you to get paid.

Usually it takes up to 7 business days*.

Please allow extra time for your first couple of invoices as the system takes longer at the start to recognise your details.

If there is a problem with your Invoice we will attempt to contact you 3 times.

So please make sure your correct details are on your invoice.

ALL STAFF AT KERA'S PLAN MANAGEMENT DESERVE TO BE TREATED WITH RESPECT AND CONTACT WILL BE TERMINATED IF THIS DOESNT OCCUR.

Make sure you include the following details to make sure your invoice can be processed by the NDIS:

• Your Business Name

• Your Phone Number

• Your Email Address

• ABN

• Bank Details

• An Invoice Number

• The Participants Full Name

• NDIS Number (if known) or 3 Other Points Of ID (Address, Phone Number, DOB)

• The Service Provided (include the NDIS line item number)

• The Rate Of The Service Provided

• The Date The Service Provided

• The Start And End Times That The Service Was Provided

• The Number Of Hours Of The Support Provided

• The Date The Invoice Was Issued

Invoice total (including GST - the GST cannot be on top of the maximum hourly rate).

Here is an Invoice Template that maybe helpful