Resume

Professional Experience

Freelance Graphic Designer — 2026–Present

• Created custom logo designs for small business clients based on their brand identity, style, and visual needs.

• Developed an original illustration-based logo for a business, translating a client concept into a professional visual identity.

• Designed a custom logo for a beauty salon, incorporating the client's desired aesthetic and target audience.

• Communicated directly with clients to understand project requirements, present design concepts, and incorporate feedback.

• Used Adobe Illustrator and Photoshop to develop, refine, and deliver final design files.

• Created professional presentations and mockups to showcase final logo concepts and applications.

Universal Orlando Resort — Attraction Attendant at Epic | 2019–Present

• Deliver memorable guest experiences while maintaining safety, efficiency, and operational standards in a fast-paced environment.

• Recognized with the Bravo Award (October 2021) and Safety Diamond Award (October 2022) for exceptional performance and commitment to safety.

• Resolve complex guest concerns with empathy, professionalism, and strong problem-solving skills.

• Provide guest support in English, Spanish, and Portuguese, including real-time translation and communication assistance.

• Manage crowd flow and guest lines during extended wait times of 180+ minutes, helping improve operational efficiency and guest satisfaction.

• Selected as a member of the pre-opening team for Epic Universe, contributing to a successful attraction launch and opening operations.

• Collaborate with team members across departments while maintaining Universal's standards for hospitality, safety, and guest immersion.

Volcom — Floor Supervisor, Merchandise | 2018–2021

• Oversaw daily retail operations while supporting sales associates and delivering a strong customer experience.

• Trained and mentored new associates on store procedures, customer service, and brand standards.

• Provided personalized product recommendations based on customer needs and preferences.

• Developed monthly action plans focused on team productivity, sales performance, and customer service.

• Improved shipment-processing efficiency and merchandise organization through effective planning and team coordination.

Sarku Japan — Cashier | 2017–2020

• Delivered efficient customer service in a fast-paced food-service environment.

• Trained team members in customer service, food handling, and operational procedures.

• Processed customer orders accurately while maintaining quality, cleanliness, and food-safety standards.