SERVICES

Understand where barriers exist — and what to do about them.

Access Beyond evaluates accessibility through the experience of the people who use your spaces, services, programs, and communications.

We look beyond whether something technically meets a requirement to consider whether people can actually find it, reach it, understand it, use it, participate in it, and enjoy it.

Assessment services may include:

• Physical spaces, facilities, entrances, routes, restrooms, seating, and amenities

• Customer, guest, patient, or visitor experiences

• Programs, activities, and services

• Websites, digital information, and communications

• Signage and wayfinding

• Sensory and cognitive accessibility

• Policies, procedures, and accommodation practices

• Staff and customer interactions

• Prioritized recommendations for improvement

Organizations receive clear, practical findings designed to help distinguish immediate priorities from longer-term opportunities.

Explore an Accessibility Assessment

Turn accessibility goals into an actionable plan.

Accessibility becomes more effective when it is part of how an organization operates rather than a collection of individual accommodations.

Access Beyond helps organizations develop practical accessibility and inclusion strategies that connect customer experience, operations, facilities, communications, workforce practices, and leadership priorities.

Strategy services may include:

• Organizational accessibility planning

• Accessibility goals and priorities

• Policy and procedure review

• Leadership and stakeholder engagement

• Short and long-term improvement roadmaps

• Budget and implementation prioritization

• Accessibility standards and internal guidelines

• Measurement and accountability

• Continuous improvement planning

Whether you're starting from scratch or strengthening work already underway, we'll help create a path that is ambitious, practical, and achievable.

Build Your Accessibility Strategy

Design for more people from the beginning.

The best accommodation is often the one someone never has to request.

Access Beyond applies universal design thinking to spaces, services, programs, policies, and experiences so accessibility is considered early rather than added after a barrier appears.

Universal design consulting may include:

• New spaces and renovations

• Customer and visitor environments

• Service and program design

• Seating, amenities, and navigation

• Signage and wayfinding

• Communication methods

• Sensory environments

• Digital and in-person experiences

• Policies and operational practices

• Review of plans and concepts through an accessibility lens

The goal isn't to create one solution for everyone. It's to create more ways for more people to participate successfully.

Design a More Inclusive Experience

Measure progress. Demonstrate commitment. Keep improving.

Access Beyond Certification recognizes organizations that are working to create experiences where people with disabilities can participate with greater independence, choice, comfort, and confidence.

Certification looks beyond a checklist of minimum requirements to evaluate how accessibility works across the complete experience.

Certification may include:

• Structured accessibility assessment

• Access Beyond rating and scoring

• Documentation and verification

• Identification of critical accessibility requirements

• Prioritized improvement recommendations

• Recognition materials for qualifying organizations

• Guidance for communicating accessibility accurately

• Reassessment and renewal

• A pathway for continued improvement

Certification isn't about claiming perfection. It's about demonstrating meaningful, verified progress and a commitment to doing better.

Explore Access Beyond Certification

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Create a workplace where more people can do their best work.

Accessibility doesn't stop with customers.

Access Beyond helps organizations examine the employee experience and identify policies, environments, systems, and practices that may unintentionally create barriers for employees with disabilities.

Workplace services may include:

• Workplace accessibility reviews

• Employee experience assessment

• Accommodation practices and processes

• Policy and procedure review

• Physical and digital workplace accessibility

• Recruitment and onboarding experiences

• Meetings and workplace events

• Employee resource and affinity group support

• Manager and leadership guidance

• Inclusive workplace culture initiatives

The goal is a workplace where accessibility is understood as part of good management, good design, and a strong employee experience.

Strengthen Your Employee Experience

Experience your organization from a different perspective.

An accessible entrance doesn't guarantee an accessible experience.

Access Beyond examines the entire customer journey to understand where barriers, confusion, unnecessary dependence, or limited choices may occur.

Depending on the organization, that journey might include:

PLAN → ARRIVE → ENTER → NAVIGATE → COMMUNICATE → PARTICIPATE → USE → ACCESS AMENITIES → EXIT

Journey mapping may examine:

• Information available before arrival

• Reservations, registration, or purchasing

• Parking, transportation, and arrival

• Entrances and navigation

• Staff interactions and communication

• Participation in services and activities

• Seating, restrooms, and amenities

• Sensory and cognitive experiences

• Independence and meaningful choice

• Departure and follow-up

The result is a clearer picture of what accessibility actually feels like from beginning to end.

Map Your Customer Experience

Make participation part of the plan.

Accessibility shouldn't be something event organizers discover after registration opens or a participant requests an accommodation.

Access Beyond helps organizations incorporate accessibility into meetings, conferences, festivals, community events, attractions, and other temporary experiences from the beginning.

Event accessibility services may include:

• Venue accessibility review

• Registration and pre-event communications

• Accommodation request processes

• Accessible seating and viewing areas

• Routes, entrances, and temporary layouts

• Stages, presentation areas, and activities

• Restrooms and amenities

• Communication access

• Signage and wayfinding

• Sensory considerations

• Food and service areas

• Emergency planning

• Staff and volunteer preparation

From a small meeting to a large public event, thoughtful planning can make the difference between simply being able to attend and being able to fully participate.

Plan a More Accessible Event 

Give your team the confidence to put accessibility into practice.

Even a well-designed accessible environment can create barriers when employees don't know what to do when someone needs assistance.

Access Beyond provides practical training designed to replace uncertainty with knowledge, confidence, and respectful service.

Training can be developed for:

• Leadership teams

• Managers and supervisors

• Frontline employees

• Customer service teams

• Human resources

• Event staff and volunteers

• Boards and committees

• Entire organizations

Topics may include:

• Disability awareness and inclusion

• Respectful communication and interaction

• Visible and non-visible disabilities

• Asking before assisting

• Mobility devices and service animals

• Deaf and hard of hearing access

• Blind and low vision access

• Neurodivergent, cognitive, and sensory access

• Accessible customer service

• Accommodation practices

• Creating more inclusive experiences

• Putting accessibility into everyday decisions

Training can be tailored to the organization's environment, employees, customers, and accessibility goals.

Bring Access Beyond to Your Team

You don't need to have accessibility figured out before talking with us.

Some organizations come to Access Beyond with a specific accessibility concern. Others are preparing for certification, planning a new project, responding to customer feedback, or simply know they could be doing better.

We'll help determine where the greatest opportunities are and what makes sense for your organization.

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