Meet Nathan Kells

"As a marketing executive, consultant, public servant, and wheelchair user, I have experienced accessibility from both organizational and personal perspectives. Kells Inclusive Design was created to help organizations move beyond compliance and create environments where everyone can fully participate." 

Nathan Kells brings more than 20 years of experience in customer engagement, marketing, membership growth, strategic communications, governance, and organizational leadership.

As a wheelchair user, Nathan brings firsthand insight into accessibility challenges and opportunities while helping organizations create environments and experiences that are welcoming, inclusive, and effective for people of all abilities.

His unique combination of lived experience and executive leadership allows organizations to view accessibility through both a human and business lens.

Why Organizations Partner With Kells Inclusive Design

Accessibility affects every part of an organization—from customer experiences and employee engagement to operational effectiveness and brand reputation.

Unlike traditional accessibility consultants who focus primarily on compliance, Kells Inclusive Design helps organizations use accessibility as a strategic advantage.

We combine expertise in:

• Accessibility & Inclusion

• Customer Experience

• Membership & Loyalty Programs

• Organizational Effectiveness

• Strategic Planning

• Governance & Leadership

• Marketing & Communications

• Public Engagement

This broader perspective helps organizations create solutions that improve experiences while supporting business goals.

Our Process

Discover

Assess current accessibility practices, customer experiences, facilities, programs, and organizational goals.

Evaluate

Identify barriers, opportunities, risks, and areas for improvement.

Prioritize

Develop practical recommendations based on impact, feasibility, and organizational objectives.

Implement

Support leadership teams in developing plans and integrating accessibility improvements.

Recognize

Measure progress through the Kells Inclusive Design Accessibility Framework™ and certification process.

The Results Organizations Can Expect

Accessibility investments can help organizations:

• Increase customer satisfaction

• Improve employee retention

• Expand market reach

• Strengthen community engagement

• Reduce legal and reputational risk

• Improve operational efficiency

• Support ESG and DEI initiatives

• Demonstrate organizational leadership

Public Garden Accessibility Review

Conducted a comprehensive review of visitor experiences, facilities, programs, and communications.

Results included:

• Improved wayfinding recommendations

• Enhanced event accessibility

• Increased visitor satisfaction opportunities

• Strategic accessibility roadmap

Ready to Improve Accessibility and Inclusion?

Whether you are evaluating facilities, improving customer experiences, strengthening employee engagement, or developing a long-term accessibility strategy, Kells Inclusive Design can help.

Schedule a Consultation
Request an Accessibility Assessment
Learn About Certification Opportunities