Learning and Development Manager – Cre8work Group
Johannesburg, South Africa (Remote from New Zealand) | September 2025 – Present
Built the Cre8work Learning Academy and established a professional L&D function for the group from the ground up. Designed and implemented comprehensive training programmes and leadership development pathways across five companies operating in logistics, manufacturing, security services, recruitment,IR & payroll and managed service provider.
Key Achievements:
Designed and rolled out a full Management Development Programme (MDP) and Future Leaders Programme (FLP) with monthly modular training, POEs, DocuSign-linked evaluations, and individual feedback. Resulted in managers applying new leadership styles that delivered 15–30% productivity increases in production and service teams (e.g. GB Bodies and MIRA Group), notable improvements in accountability, reduced waste, and stronger team performance.
Developed and facilitated a condensed FLP-style programme for Gridhawk Security Site Supervisors to prepare them as Junior Operations Managers, focusing on proactive decision-making, team leadership, control room management, incident response, and new site setup.
Created custom 8-module eLearning programme (“The Art of Sales War – Win Without Fighting”) for the sales teams, along with insurance awareness training (defective workmanship risks), Uniclox rostering system manuals, Front of House training, and new IR training modules for LMS delivery.
Delivered operational training including SPAR Driver Operations and learnership induction programmes, supporting compliance and service delivery across logistics and manufacturing units.
Produced monthly Training Evaluation & ROI Reports for the CEO, consistently showing tangible business impact: service speed improvements of 20–30%, complaint reductions of 30–60%, higher POE submission rates, improved reporting quality, and positive behavioural shifts in root cause analysis and waste elimination.
Integrated ILIAS LMS with DocuSign for registers, evaluations, and POEs; facilitated remote Teams sessions while marking assessments and providing personalised feedback to participants.
Founder & CEO – Uplift Learning
Johannesburg, South Africa (Remote) | October 2018 – Present
Founded and continue to run my own successful education and coaching business. Ran Uplift Learning full-time during two periods (2018–2021 and 2023–2025) while continuing to deliver strategic training solutions remotely.
Increased student grades by up to 30% using a 5-step study process adaptable to primary schools, high schools, colleges, and universities.
Hired and trained experienced retired teachers using a "show, share, observe" methodology, resulting in consistent teaching quality across all programs.
Successfully delivered study skills courses to 7-10 schools per term, impacting an average of 520 students per school, leading to a 70% increase in fundraising contributions for partner schools.
Expanded course offerings to include parent support programs and teacher training, addressing the education system’s challenge of 41% of teachers lacking adequate proficiency levels.
Achieved international recognition, winning the Best Teenager Skills Educator 2023 award and Learning Support Provider 2023 award.
Digicampus (Operations Supervisor)
Pretoria, South Africa | Mar 2021 – Apr 2023
Developed a comprehensive "how-to" manual for call center agents, reducing call transfers from 90% to 5% and decreasing average call time by 75%.
Spearheaded the creation of Standard Operating Procedures (SOPs) across departments, enhancing workflow efficiency and interdepartmental collaboration through structured Service Level Agreements (SLAs).
Led a Facebook Live initiative, "Lebo Live," increasing module completion rates by nearly 50% among students enrolled in entrepreneurial programs.
Analyzed learner progress data and introduced targeted interventions, significantly improving the performance of learners in a government-funded learnership program.
Meridian Holdings (National Capability Manager [Training Manager])
Johannesburg, South Africa | Oct 2016 – Oct 2018
Established "The Learning Academy" as the company’s training division, providing tailored job-specific and department-wide courses across subsidiaries.
Developed specialized academies, including a Warehouse Academy and an Order Expediter Academy, driving compliance, safety, and operational efficiency.
Delivered SOP writing courses to department heads, standardizing processes company-wide and optimizing performance metrics.
Facilitated cross-company training initiatives, improving sales team effectiveness and ensuring compliance across various business units.
Avon Justine Pty Ltd (National Field Sales Trainer)
Johannesburg, South Africa | Nov 2010 – Oct 2016
Collaborated with divisional managers to train and support 12 zone managers across Gauteng and Mpumalanga, leading to a consistent achievement of sales targets.
Developed tailored training initiatives that improved underperforming zones’ KPIs, resulting in repeated recognition for "Division of the Year" at national conferences.
Orchestrated large-scale recruitment and sales events, driving participation among over 2,000 sales representatives per zone.
Call Centres International (Senior Trainer & Assessor)
Durban, South Africa | Jan 2008 – Oct 2010
Created the "Development Team Manager" program, increasing team manager retention by 20% and improving overall call center performance.
Developed customer service and sales training programs that led to an increase in first-call resolution rates and overall customer satisfaction scores.
Facilitated specialized training for customer service agents, helping them adopt a more "British" accent and providing system-specific training to improve service delivery for Carphone Warehouse.
Workshop Call Centre Training (Company Trainer & Course Developer)
Durban, South Africa | Jan 2009 – Jun 2009
Developed a 2-week certification program for aspiring call center agents, generating revenue by placing trained graduates into partnering call centers.
Partnered with multiple call centers to provide pre-trained agents, increasing the employability of program graduates and enhancing the reputation of the training initiative.
Training Force (Soft Skills Trainer & Consultant)
Durban, South Africa | Jan 2007 – Dec 2007
Designed and delivered soft skills courses in customer service, sales, communication, and management, driving improvements in client KPIs across diverse industries.
Conducted training needs analyses and provided tailored programs to address client-specific challenges, ensuring measurable ROI for training initiatives.
MEM Retail Marketing (National Training Manager)
Surrey, UK | Jun 2005 – Dec 2006
Established onboarding, job-specific, and career progression programs for all departments, addressing skill gaps and driving employee performance.
Developed comprehensive system manuals and training modules for new technologies and equipment, ensuring smooth transitions during system upgrades.
Led company-wide change management during organizational restructuring, working closely with HR and department heads to minimize disruption.
Freeman Business Information (Sales Trainer & Account Manager)
London, UK | Nov 2001 – May 2005
Transitioned the company from a print to a digital sales model by training staff on new CRM systems and online databases, increasing efficiency and sales performance.
Led sales training programs for both telesales and field sales teams, resulting in improved sales techniques and higher client retention rates.
Managed key accounts while simultaneously overseeing the development of the company’s training department, ensuring continued personal sales success.
Senior Sales Executive | Setform, London (Apr 2000 - Jun 2001)
Led sales initiatives, managed key client relationships, and consistently exceeded targets. Played a pivotal role in expanding the company’s market presence within competitive sectors.
Special Projects Manager | Columbus Press, London (Jan 1999 - Mar 2000)
Oversaw specialized projects focused on improving operational processes and customer experience. Coordinated project activities and collaborated with departments to ensure timely delivery of results.
English Teacher & Coordinator | Kumon, Tokyo (Dec 1997 - Dec 1998)
Coordinated English programs and taught a diverse group of students. Developed tailored lesson plans and monitored student progress, resulting in measurable improvements in language proficiency.
Fun and Fitness English Teacher | Kids World, Kawasaki (Nov 1996 - Nov 1997)
Engaged young learners through interactive English language programs, combining education with physical activities. Fostered an environment that promoted language development in a fun and dynamic setting.