I design and deliver practical, engaging training solutions tailored to real business needs. Below is a selection of key programmes I have created and facilitated across leadership, sales, operations, compliance, and specialist skills.
Management Development Programme (MDP) – Full modular programme covering foundations of management, KPIs, coaching, difficult conversations, emotional intelligence, operational excellence, and strategic thinking. Includes workbooks, POEs, and individual feedback. Delivered measurable improvements in leadership behaviours and team performance. Example
Future Leaders Programme (FLP) – Targeted at high-potential supervisors and emerging leaders. Modules include professional behaviour, communication, motivation, delegation, and stepping into management roles. Condensed version developed for Gridhawk Security Site Supervisors to prepare them as Junior Operations Managers.
Site Supervisor Development Pathway (Gridhawk Security) – Condensed FLP focusing on proactive decision-making, team leadership, control room management, incident response, discipline processes, SOP training, and new site setup.
The Art of Sales War – Win Without Fighting – 8-module custom eLearning programme adapting Sun Tzu’s principles to sales strategy, client pain points, objection handling (including BBBEE), and closing techniques.
Comprehensive Sales Induction Programme – 5-day programme for field and telesales teams covering call structure, questioning techniques, objection handling, and sales readiness. Significantly improved new rep performance and confidence.
Uniclox Rostering System Training – Practical learner workbook and facilitation for restaurant and operations managers on rostering compliance and efficiency.
SPAR Driver Operations Training – Full learner workbook covering refrigerated transport procedures, SOPs, and safety compliance.
Front of House & Reception Training – Workbook and programme for switchboard, customer service, and hospitality teams.
Learnership Induction & Fundamentals – Comprehensive workbook for new learnership participants covering administration, expectations, and success strategies.
Industrial Relations (IR) Training Modules – Set of practical modules (Investigation fundamentals through Arbitration) designed for live LMS facilitation with role-plays and risk reduction focus.
GB Bodies Insurance Training – Module on defective workmanship risks, policy limits, and claims awareness.
Control Room Operator Programme (Gridhawk) – Modules on observation skills (“Seeing with Purpose”), pattern recognition, structured incident reporting, and escalation.
Root Cause Analysis & Waste Elimination (COIDA Behavioural Change) – Multi-session workshop series using 5 Whys, problem statements, and implementation planning.
Employee Motivators Assessment Tool – Enhanced self-reflection questionnaire with negative/reverse items for better validity in recruitment and development.
Portfolio of Evidence (POE) Frameworks – Integrated into MDP/FLP with DocuSign workflows and individual marking/feedback processes.
All programmes are designed with clear learning objectives, practical activities, blended delivery options (live Teams + ILIAS LMS), and evaluation mechanisms to ensure measurable ROI.
At Uplift Learning, I developed a comprehensive suite of courses aimed at empowering students from grades 4 through university with essential study skills. Our courses are publicly available and listed on our website here. Additionally, we partner with schools, colleges, and universities to offer two core programs:
How to Study (4 hours)
Objective: Equip students with proven study techniques that improve retention, comprehension, and exam performance.
Content: Includes time management strategies, memory techniques like mnemonics, and mind mapping.
Results: On average, schools report a 30% improvement in student exam results post-course.
Delivery: Courses are delivered by retired teachers, ensuring experienced instruction while providing meaningful work opportunities for senior educators. Class sizes range from 90-140 students, with content tailored to grade levels.
Stop Exam Anxiety (2 hours)
Objective: Help students manage stress and perform confidently during exams.
Content: Focuses on breathing techniques, positive visualization, and structured preparation.
Results: Students report significantly reduced anxiety and improved focus during exams.
Delivery: Marketed by schools to parents, with support provided for registration and administration.
For educators, we offer a tailored course titled "Effective Teaching Through Study Skills Integration," designed to help teachers incorporate study skills into their lessons. The course is modular, allowing schools to select relevant sections based on their needs. Each module runs for one hour, with a standard course covering four hours of content. Modules include:
Building a Synergistic Ecosystem: Aligning teaching methods with study skills to enhance learning outcomes.
Mnemonic and Memory Techniques: Practical tools to help students retain information.
Mind Mapping for Visual Learning: A method to support students who benefit from visual aids.
Time Management Mastery: Techniques to help students organize their study schedules effectively.
Average class sizes for educators are around 20 participants. Feedback from participants shows an increase in student engagement and improved academic performance after implementing these strategies.
As the National Capability Manager at Meridian Holdings, I developed and delivered various training programs across four branches, ensuring alignment with company objectives and a high return on investment (ROI). Courses included:
Project Management for HR Using Trello
Objective: Introduce Trello as a project management tool to streamline HR operations.
Content: Covered creating boards, adding team members, managing tasks, and customizing boards.
Delivery: A mix of in-person training, user guides, and PowerPoint presentations. Training Manual | Presentation
Order Expeditor Academy: Voice and Communication Training
Module: "Find Your Voice"
Objective: Enhance call center agents’ vocal techniques to improve customer interactions.
Content: Focused on voice modulation, pronunciation, and effective communication strategies.
Delivery: Included handouts, PowerPoint presentations, and pre-assessments. Handouts | PowerPoint
Train the Trainer Program
Objective: Empower department heads to facilitate training independently across all branches.
Content: Included a comprehensive facilitator’s guide, participant workbooks, and assessments.
Results: Enabled sustainable, decentralized training delivery, reducing dependency on my direct involvement while maintaining quality. Regular feedback forms and ROI evaluations ensured continuous improvement and demonstrated effectiveness in bi-annual Board reports. Example of a Facilitators Guide
Recognizing the need for flexible learning options, I created several e-learning modules using Articulate. These self-paced courses allowed employees to complete training on their own time, ensuring accessibility and convenience without compromising on content quality. Programs developed included compliance training, sales techniques, and role-specific onboarding. Example: Cyber Security
In addition to course development, I position myself as a subject matter expert in study skills through my blog and articles on LinkedIn:
Blog Topics: How Parents Can Support Their Children in Preparing for Midyear Exams, Navigating Classroom Disruptions, and more. Blog
LinkedIn Articles: Proven Techniques for Motivating Students to Learn More, Creative Fundraising Strategies for Schools, and others. LinkedIn Articles
These publications not only provide practical insights but also enhance the credibility and reach of Uplift Learning.