PROCESS IMPROVEMENT

STRATEGIC LEARNING & DEVELOPMENT FOCUS

My approach to learning and development extends beyond content—it's rooted in end-to-end process optimization. I begin by mapping internal business processes, employee workflows, and client-facing interactions to identify gaps and opportunities across the organization.

I partner with stakeholders across departments to align learning interventions with operational strategy—transforming fragmented efforts into cohesive enablement solutions. This includes optimizing internal resources, streamlining knowledge-sharing, introducing automation or self-service tools, and embedding learning into daily workflows.

Through this strategic lens, I design solutions that reduce inefficiencies, improve consistency, and elevate the employee and client experience. I measure success through performance analytics, feedback loops, and measurable business impact—ensuring that learning not only informs, but drives continuous improvement at scale.

Business Impact

Instructional Design & Learning Strategy

• Created 300+ multi-format resources (checklists, guides, videos, one-pagers) to support scalable and role-based learning.

• Redesigned curriculum for Shared Services Data Operations, reducing onboarding time by 66% and increasing workflow accuracy.

• Developed and implemented a new hire training strategy for Emerging Market teams, contributing to a 150% increase in account implementations.

• Designed foundational eLearning paths that enhanced speed-to-competency and supported a 40% promotion rate among entry-level roles.

Adult Learning Theory & Delivery

• Applied modern instructional models (ADDIE, Bloom, Gagné, Kirkpatrick) to create tailored ILT, VILT, and eLearning programs.

• Conducted new hire facilitation for 48% of Implementation Consultant workforce, consistently rated 4.8+/5 for clarity and relevance.

• Developed and delivered Train-the-Trainer programs for 90% of Implementation trainers, including observation tools and feedback protocols aligned to adult learning principles.

• Launched a new facilitator onboarding program that reduced trainer ramp-up time and ensured instructional consistency.

Technical Aptitude & Tool Utilization

• Leveraged tools like Articulate 360, Camtasia, Canva, LMS platforms, and Trello to deliver high-quality, user-focused learning experiences.

• Created data-informed learning journeys and tracked progress using LMS analytics, surveys, and reporting tools to drive improvements.

Collaboration & Stakeholder Engagement

• Partnered with Directors, senior leadership, and SMEs to align training goals with operational strategy and product initiatives.

• Introduced post-training workshops for Mid/Major/Enterprise Implementation teams to reinforce knowledge transfer and support role readiness.

• Advocated for continuous learning through feedback loops and iteration, improving communication across departments.

Project Management & Outcomes

• Led end-to-end training initiatives, setting project milestones, managing timelines, and measuring outcomes with post-delivery analysis.

• Enabled a 71% increase in learner participation through the transition to group training formats, improving efficiency without compromising quality.

• Reduced onboarding timelines by 50% for Implementation Payroll through strategic content revision and alignment with real-time needs.