Human Service Organizations Lab

(휴먼서비스조직 연구실)

Human service organizations include social welfare agencies, social enterprises, nonprofit organizations, and community-based organizations that work to improve the well-being and quality of life of individuals and communities. Learn more about our lab’s mission, research areas, and core values below.

Lab Introduction

Welcome to the Human Service Organizations Lab!

Our lab studies organizations that seek to improve the well-being of individuals and communities, including social welfare agencies, social enterprises, nonprofit organizations, and other human service organizations. We examine how these organizations respond to emerging social needs, develop and deliver services, support the professionals who work within them, and create meaningful social impact.

From an organizational and institutional perspective, our research explores the people, structures, cultures, strategies, and environments that shape how human service organizations operate and address complex social problems. We are particularly interested in organizational practices, professional experiences, social entrepreneurship, and the development of innovative and sustainable approaches to human services.

Our research also extends to the well-being and social inclusion of young adults, as well as the use of AI and digital technologies in human services. Across these areas, we aim to produce rigorous and practice-relevant research that contributes to better organizations and services and strengthens the agency and capacity of individuals and communities.

Junghee Bae,

Associate Professor, Department of Social Welfare, Sungkyunkwan University

Research Areas

Human Service Organization Management

Organizational Culture · Leadership · Human Resource Management · Performance

This area examines how human service organizations are managed and how their structures, cultures, leadership, workforce, and institutional environments shape organizational performance and service delivery.

Social Enterprises

& Social Impact

Social Enterprise · Work Integration · Social Innovation · Financial and Social Performance

This area explores how social enterprises pursue both social and economic goals, create social value, manage hybrid tensions, and sustain their missions over time.

Social Workers

& Social Entrepreneurship

Social Workers · Social Entrepreneurship · Practitioner Well-being

This area investigates how social workers and other human service professionals identify social needs, develop new organizational and service responses, and engage in entrepreneurial action.

Digital Technology

in Human Services

Artificial Intelligence · Digital Human Services · AI Based Intervention · Digital Inclusion

This area examines how AI and digital technologies are used to design, deliver, and improve human services, as well as their implications for accessibility, professional practice, and user well-being.

Young Adults Well-being

& Human Services

Young Adult Well-Being · Loneliness and Social Isolation · Social Inclusion · Employment and Independence

This area focuses on the well-being and social inclusion of young adults, particularly those experiencing loneliness, isolation, or other forms of vulnerability, and on the services and organizational responses designed to support them.

Core Values

Social Impact

We pursue research that goes beyond academic knowledge to create tangible change in organizations, communities, and people’s lives.

Innovation

We study and support innovative programs, services, and organizations that respond to emerging social needs beyond traditional welfare models.

Empowerment

We empower people and communities experiencing vulnerability, as well as students and emerging researchers, to strengthen their agency, capabilities, and capacity to create change.

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