Thank you for supporting Juldiith Box! ♡ Please read the following shipping information before placing your order.
Orders are usually packed and prepared for shipment within 2–5 business days after payment has been confirmed.
For group orders, pre-orders, and made-to-order items, please refer to the estimated timeline stated in the individual product listing. These orders may take longer to ship as items need to arrive before they can be packed and sent out.
We currently ship orders to Malaysia / other selected countries using available courier services. Please check the availability of shipment for your country under "Shipping". Shipping fees are calculated based on the destination, parcel size, and/or weight.
Once your order has been shipped, you will receive a tracking number when available.
Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties.
Please make sure your shipping information is correct before completing your order. We are not responsible for parcels sent to an incorrect address provided by the customer.
Tracking & Delivery
After your parcel has been handed over to the courier, delivery times are outside of our control and may vary depending on the courier, destination, holidays, or unforeseen delays.
Please use the tracking number provided to monitor your parcel's progress. If your tracking information shows that your parcel has been delivered but you have not received it, please contact the courier as soon as possible.
We carefully pack orders before shipping, but unfortunately, parcels can sometimes be damaged or lost during transit.
If your parcel arrives damaged, please take clear photos/videos of the packaging and items and contact us as soon as possible. We will do our best to assist you with the issue.
For parcels lost during delivery, please contact us so we can help you check the shipment status with the courier.
Please double-check your name, address, phone number, and other shipping details before placing your order.
Orders containing pre-order or group order items may only be shipped once all items are ready.
Estimated delivery times are not guaranteed and may be affected by courier delays.
We are not responsible for customs fees, import taxes, or other charges imposed by the destination country, if applicable.
If you have any questions about shipping or your order, feel free to contact us. Thank you for your patience and for supporting Juldiith Box! ♡