If you need to cancel your order, please contact us at juldiith13@gmail.com as soon as possible.
Cancellation requests can only be accepted before your order has been shipped or processed for fulfillment. Once an order has been shipped, we are unable to cancel it.
For group orders, pre-orders, and made-to-order items, cancellation requests may not be accepted once the order has been placed with the supplier.
Refunds may be considered in the following situations:
You received the wrong item.
Your item arrived damaged or defective.
Your order is missing an item.
We are unable to fulfill your order.
If you believe there is an issue with your order, please contact us at juldiith13@gmail.com within 5 days of receiving your parcel. Please include your order number and clear photos or videos showing the issue so that we can assess the situation.
Approved refunds will be issued through the original payment method where possible. Processing times may vary depending on your payment provider.
We generally do not accept exchanges due to change of mind, incorrect item selection, or incorrect sizing.
If you received an incorrect, damaged, or defective item, please contact us at juldiith13@gmail.com and we will review the situation and determine whether an exchange or replacement can be provided.
We do not accept refunds or exchanges for change-of-mind purchases. Please make sure you are certain about your purchase before placing an order.
Please inspect your parcel as soon as you receive it. If your item arrives damaged, take clear photos or videos of both the packaging and the damaged item and contact us at juldiith13@gmail.com.
We may require the damaged item and/or packaging to be kept until the issue has been resolved.
Refunds and exchanges are subject to review and approval.
Return shipping costs may apply depending on the reason for the return.
We are not responsible for damage caused by improper handling or use after the item has been received.
Items that have been used, altered, or damaged after delivery may not be eligible for a refund or exchange.
Group order, pre-order, and made-to-order items may have different cancellation and refund conditions stated in their individual listings.
If you have any questions about cancellations, refunds, or exchanges, please contact us at juldiith13@gmail.com before returning or sending anything back.