May 2022 Courses

According to John Powell, communication works for those who work at it. Like every skill, it must be developed and honed.

This course is therefore designed for Officers and Managers seeking to improve their communication skills. The expected outcome is to provide participants with the keys for effective communication in a team setting and during corporate presentations. The areas to be covered by the facilitator include, but not limited to the following:

• Dynamics of Corporate Communication

• Communicating to Achieve Goals

• Leading Through Communication

• Public Speaking

• Presentation Skills

The course will be facilitated by Dr. Seth Nkrumah.

Contracts form an integral part of business, whether you are at the giving or receiving end. They spell out the expectations for all parties involved, which makes it a reference document for performance delivery.

Contracts have their own lifecycle, from the point where they are initiated, then authored, negotiated, approved/signed, executed, managed (in some cases) and renewed (if necessary). Throughout this process, the promisor and the promisee both have obligations to discharge.

This course is designed mainly to help trainees understand how to manage the lifecycle of a contract either as a promisor or a promisee.

The course is designed for Officers & Managers, and is very ideal for those in operations and administration.

Facilitation will be handled by Dr. Juliana Abane.

Having analytical abilities, keeping an open-mind, planning with clear goals and deadlines in mind, and having the ability to listen and ask critical questions are some of the factors that promote creative thinking. Creative thinking, however, is not an end in itself, but the means that should lead to problem solving. When creative thinking meets with problem solving, it leads to effectiveness and efficiency, which is exactly what this course seeks to help trainees imbibe.

Aside the discussion of the factors that promote creative thinking, the course will also help trainees to understand the following concepts:

• Divergent Thinking

• Lateral Thinking

• Aesthetic Thinking

• System Thinking

• Inspirational Thinking

This course is designed for Officers & Managers, and will be facilitated by Dr. Enya Xemalordzo.

Customers reward value with loyalty; and that which represents value is determined by the customer. Businesses can only have a full appreciation of customers' expectations if there is a conscious effort to manage the relationship between the business and the customer throughout the customer lifecycle.

This course is designed to help trainees understand how to improve and sustain customer service relationships.

The course is ideally suited to Officers and Managers in client-facing roles, and those directly related to the value creation process. It will be facilitated by Dr. Juliana Abane.

Data speaks, but only to those who have ears to hear.

This 3-day programme is designed for Managers who are seeking to learn how to view historical data in a context, and also engage in predictive modelling for informed decision making.

The course will be facilitated by Dr. Emmanuel Ahene.