"It is with mixed feelings that I announce Jessica’s departure from EDMC – her last day with us will be Thursday, March 20th.
Sad, because we will greatly miss all the hard work, dedication and effort she has put into the faculty on-boarding role – not to mention her bubbly personality! But how could we not be so very happy for Jessica – she is pursuing her passion."
From the resignation announcement my manager sent to my team at EDMC.
"I wanted to make you aware of the great customer service Jessica Joschak has provided to me during an ongoing project. I have been assisting Ai Houston in gathering online faculty information for their SACSCOC (Accreditation) Compliance certification. She has always provided me with courteous and prompt emails with the data I requested. She even agreed to upload the faculty documents to a share point site for easy access. I recognize she is busy with her routine work and appreciate her helping out someone in Regulatory Affairs."
Accolade from co-worker I collaborated with on a data collection project. This person did not work in the same office as me, so we did not have daily interaction, and all our communication took place via e-mail.
10/12-3/14
Planned, prepared, and conducted trainings on newly launched Faculty Management System to Academic Leadership, Senior Managers, and Faculty Scheduling Team
Provided friendly and welcoming customer service to online faculty candidates including phone calls to update on application process, responding to emails in a timely manner, and providing answers to questions regarding system status
Managed the online faculty approval and on-boarding environment through the implementation of appropriate schedules/calendars, information systems, and communication systems, with an emphasis on accurate record keeping, submitting and generating reports on time, and complying with appropriate faculty approval and on-boarding policies as defined by the education system
Lead development of plan for auditing faculty files to verify accuracy of faculty information and receipt of teaching portfolio documents such as resumes, teaching philosophies, and official college transcripts
Facilitated the efforts of online academic leadership and academic operations to define, implement, and measure overall online faculty approval, credentialing, and on-boarding plans for the education system
Managed the flow of online faculty candidates through the requisition and approval process for the educational system, ensuring appropriate documentation and approval justification were recorded in the faculty file within the faculty management, human resources, payroll, and imaging systems in accordance with prescribed policies, procedures, and cycle times
Communicated with prospective and current online faculty and other stakeholders throughout the approval, credentialing, and on-boarding process to answer questions and provide transparency as to the stage and process outcome
Ensured creation and maintenance of faculty course profiles from online academic leadership are available to human resources staffing
Worked with other Faculty On-boarding Coordinators to drive consistent development efforts that leveraged efficiencies in processes, technologies, and development
Partnered with online academic leadership, faculty scheduling, and new programs to manage online faculty needs brought about through the implementation of new and/or revised programs and courses for the educational system
Performed periodic file and system audits/reviews to ensure accuracy, completeness, and timeliness per established policies and procedures of EDMC OHE and the educational system
Promoted faculty success by exhibiting a passion for successful, professional, and respectful hiring and on-boarding of online faculty
Conducted appropriate surveys and needs assessments, and attend regular periodic departmental meetings
Sales Associate - Designer Shoe Warehouse (DSW), Monroeville, PA
5/12-5/13
Upheld the company values of “passion, accountability, collaboration, and humility,” when working with team members and customers
Assisted customers by going beyond expectations; checking Shoephoria when items were not available in store, placing online orders in store for customer convenience, explaining the store layout for an easy shopping experience, contacting other stores to meet customer needs, and staying with individual customers until they found what they were looking for
Greeted customers with enthusiasm
Provided courteous, knowledgeable service to customers
Engaged customers in appropriate conversation while providing assistance or completing transactions
Maintained standards of cleanliness and organization in the cashwrap zone and on the sales floor
Assisted in maintaining standards in back of the store including: stock room, lockers, break room, bathroom, etc
Moved products from the sales floor to clearance racks by re-stickering and updating item locations in store system
Performed routine stocking of merchandise
Communicated the benefits of the DSW Rewards Program to customers
Attended monthly team meetings to remain knowledgeable on store growth, areas of improvement, company goals, and team successes
Sales Associate – Hollister Company, Monroeville, PA and State College, PA
7/07-3/12
Processed and censored incoming shipment
Wore brand clothing to showcase apparel
Organized back stocked shipment in the stockroom according to company policies
Replenished sales floor inventory using the Units Sold Report (USR)
Communicated with customers and coworkers to answer questions, disseminate or explain information such as company policies, and address complaints
Handled incoming and outgoing calls by directing to the necessary personnel or taking messages
Assisted in distribution of paychecks
Collected and counted daily sales revenue for nightly bank deposits
Aided in the training of new hires by teaching them proper stocking techniques, familiarizing them with computer systems, and demonstrating friendly customer service
Attended annual trainings to stay up-to-date on loss prevention and limit store shrink
Waitress and Hostess - Eat N Park, Murrysville, PA
2/08-1/09
Served food to guests in assigned section, following company policies and procedures
Gained complete understanding of the menu to ensure excellent guest service
Entered orders into the computer system, including all special instructions
Remained alert to guest needs such a clearing table, refilling drinks, and attending to accidents
Notified manager of any guest dissatisfaction before the guest left the table
Kept all dining room areas neat, clean, and stocked including the entrance area, pantry, service stations, and work areas
Followed proper procedures for take out including answering the take out phone within three rings
Utilized "clean as you go" techniques and completed all end of shift clean up duties
Followed company safety and sanitation policies and procedures
Followed company attendance policy including arriving for work timely, following calling off procedures, and maintaining an acceptable attendance record
Assisted fellow team members with seating guests, getting drink orders, and delivering food in a timely manner