Photoshop Camera Support Community

Photoshop Camera Support Community and Bug Reporting Forum

• Collaborated with team stakeholders to launch and own Adobe Photoshop Camera Community in June 2020 with 3.5+ million users, 580K+ MAU, and was awarded "Editors' Choice" in the App Store with 4.9+ reviews ratings. 

• Curated content and authored Announcements and Featured posts for Updates, Live Nation Contests, and Marketing efforts for Lady Gaga, Billie Eilish, Godzilla vs. Kong movie promotion, Ocean Agency, Evangelion, Marshmello DJ, and influencers.

• Made over 340+ posts and responses.

• Managed feedback and created reports for bi-weekly team meetings for feature improvements. 

• Daily forum engagement, escalated and addressed issues reported.

• Increased review ratings through supporting online community and customer support interactions on review sites such as Apple iTunes and Google Play.

My role in supporting the Photoshop Camera Support Community Forum was to curate content, author Announcement and Featured posts, and work closely with the Adobe Support Community team on Adobe MAX and Support related efforts.

I managed and created content copies for approval prior to posting, collected user feedback and bug reports, and engaged in private and public users' comments. 

The goal was to grow user engagement, followers, likes, and resolve any bug issues reported.