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Turn massive, varied feedback into meaningful insights. JBAAAM sorts and visualizes data, offering comprehensive diagrams for smarter analysis.
The struggles of being a DBS Customer Experience team member!
💡 As a member of the Customer Experience (CX) Team, I currently have to manually analyse and categorise Voice of Customer (VOC) data from various sources into XX different groups of (products, topics, etc.) that I am assigned.
💡 As a member of the Customer Experience (CX) Team, I currently have to manually analyse and categorise Voice of Customer (VOC) data from various sources into XX different groups of (products, topics, etc.) that I am assigned.
“How might we automate the interpretation and classification of all feedback and translate them into effective actionable insights that empowers the CX team to enhance customer experience?”
“How might we automate the interpretation and classification of all feedback and translate them into effective actionable insights that empowers the CX team to enhance customer experience?”
What JBAAAM has to offer!
What JBAAAM has to offer!
Our Journey
Our Journey
From the beginning, our partnership with DBS began with a clear mission: to revolutionize how customer feedback is processed and utilized. We embarked on a collaborative journey to transform DBS’s manual and error-prone feedback system into an efficient, AI-powered solution. Through iterative sprints, user-centered design, and cutting-edge technology, we crafted a tool that not only meets but exceeds the needs of the DBS VOCUS team.
"Look ma, we did it!" - Joel
Wondering how? Check out our product development journey using Agile Methodology with the useful links below.
Solution Architecture
Solution Architecture
Application Powered By
Application Powered By
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