Embedded Files
Before the actual Sprints, we merged our ideas and came to an internal consensus on the finalised User Stories, Features with the help of both Lo-fi and Hi-fi Prototypes and planned Cucumber and Rspec scenarios for testing
User Personas
User Personas
Problem Statement
Problem Statement
💡 As a member of the Customer Experience (CX) Team, I currently have to manually analyse and categorise Voice of Customer (VOC) data from various sources into XX different groups of (products, topics, etc.) that I am assigned.
💡 As a member of the Customer Experience (CX) Team, I currently have to manually analyse and categorise Voice of Customer (VOC) data from various sources into XX different groups of (products, topics, etc.) that I am assigned.
“How might we automate the interpretation and classification of all feedback and translate them into effective actionable insights that empowers the CX team to enhance customer experience?”
“How might we automate the interpretation and classification of all feedback and translate them into effective actionable insights that empowers the CX team to enhance customer experience?”
Solution Goals
Introducing our AI-Powered Feedback Analysis Tool, designed to revolutionize how the DBS VOCUS team analyzes customer feedback. Leveraging advanced artificial intelligence, our solution automates the entire feedback analysis process, transforming raw data into actionable insights. With powerful visualization and in-depth analytics tools, our platform enables the DBS VOCUS team to gain a deeper understanding of their clients and products, driving better decisions and enhancing customer experiences.
Storyboard
Storyboard
LO-FI Prototype
LO-FI Prototype
HI-FI Prototype
HI-FI Prototype
User Stories
User Stories
Project Timeline
We used Agile Methodology, incorporating iterative brainstorming, integration, and testing.
We used Agile Methodology, incorporating iterative brainstorming, integration, and testing.
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