JBAAAM! - Features

Our web app is designed to transform how to handle and interpret customer feedback. Built with efficiency and insight in mind, it provides a comprehensive suite of tools to streamline the process of feedback analysis. From intuitive dashboards to advanced data management capabilities, every feature is crafted to help uncover valuable insights, make data-driven decisions, and enhance customer experience.

In this section, we’ll walk you through the key features that make our web app an essential tool for modern customer feedback analysis for DBS. Explore how each feature works and how it contributes to a more efficient, accurate, and insightful feedback process

Deepest Level of Feedback Categorisation

To bring the deepest insights to our client, our AI categorises feedback texts up to 3 levels deep and is able to find correlation between product(s) and its associated subcategory and common feedback categories. Our engine is able to categorise any feedback into the predefined categories by our clients to perfectly fit into their workflow and increase efficiency.

Detailed Sentiment Breakdown

What customers are talking about is important, but how they are feeling about it is key. Our AI applies sentiment to each individual feedback into a comprehensive scale ranging from Promoters, Satisfied, Neutral, Unsatisfied and Frustrated. This way, you can detect quickly what customers on the ground are really talking about.

Get More Insights Out Of Your Data With Our Visualisations

From visualizations that provide an overall view of product performance to detailed analysis of each product, subproduct, and sentiment distribution, our platform offers powerful analytics tools. You can select specific times, sources, and products to analyze, gaining insights into trends and customer reception at a glance. Each visualization is accompanied by detailed explanations, ensuring you understand the story behind the data.

Viewing Overall Feedback Analysis

On the dashboard, users can select the product, time period, and source to examine. This provides an average sentiment score and a sentiment distribution visualization, offering a clear picture of overall customer perception.

View Overall Distribution of categories and Sentiment

Our Dashboard visualizes customer feedback with a sunburst chart, highlights top positive and negative categories, and provides a summary of overall mentions and sentiments, helping you quickly identify strengths and areas for improvement.

Detailed Analysis down to each individual subcategory

Our Analytics Page offers detailed product analysis with two key visualizations: a Sentiment Trend graph showing sentiment changes over time for specific subcategories, and a Sentiment Categorisation bar chart highlighting the frequency of positive feedback. These tools help users quickly identify trends, strengths, and areas for improvement in customer perceptions.

No More Waiting Around to Take Action

We analyze and highlight what's relevant, what's urgent and what should be your next priority in a few clicks. Generate improvement and actionable tasks based on your customer feedbacks. No more guessing!

Scalable Solution

Our platform enables DBS to easily upload their data for categorization and visual analysis, providing seamless integration and insightful feedback visualization.

Export Reports

Our platform facilitates the generation of downloadable reports in PDF, with the content customisable based on selected filters and settings, to empower relevant stakeholders with precise and actionable insights.

Consolidate Customer Feedback From Multiple Sources

Our platform seamlessly integrates a wide range of data sources from DBS's current customer feedback channels, including Service Requests, Social Media, 5 Star Logout, and surveys. We provide an all-in-one solution for comprehensive analysis of customer feedback from every source.

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Explore How We Did It

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