Principal UX Designer
Charles River Development
700 District Ave - Burlington, MA - 07/19 – Present
UX Architecture, Information Design, and UI Design for CRD's Investment Management Platform.
Project-based UX design for numerous internal teams at CRD... including Fixed Income, Equity, Risk Management, Profit & Loss, and Enterprise Data Management. Creation of detailed Wireframes and Prototypes using whiteboarding, Figma, Adobe XD, and Axure.
Frequent contributor to the ongoing initiative to improve and streamline UX workflows across our whole Product Development Group.
Also deeply involved in the multi-year initiative to convert our legacy, installed-software platform into a contemporary, responsive, HTML-5-based SaaS model. Producing highly detailed design and functional specifications for the UX Component Library. Working cooperatively with the Development team assigned to the project. And working to explain and promote the new system internally within the company.
UX/UI Architect
Sovos Compliance
200 Ballardvale Street - Wilmington, MA - 02/17 – 06/19
UX/UI Strategy and Design Process development for a global, SaaS-model Tax Compliance platform for Enterprise... improving UX/Product/Dev/Agile collaboration... teaching non-UX coworkers about the process and involving them as stakeholders and contributors.
Collaboration as a senior member of the Sovos UX team developing a comprehensive, platform-wide UX Design System & UI Component/Design Pattern Library based on Google's Material Design with lots of complex, custom functionality on top of that.
Creation of detailed Wireframes and highly interactive Prototypes using primarily the Sketch prototyping tool and whiteboarding... as well as Illustrator, JustInMind, and some Photoshop.
Usability Testing, Surveying, Interviewing, and running Design Workshops with Customers and internal Stakeholders.
Development and Maintenance of UX Requirements for the Dev teams so that interfaces are well-described and cataloged in a technical sense.
Participation in Agile/Scrum activities such as grooming, planning, UAT, story writing, etc
Senior UX Designer
Invoke Solutions, Inc
395 Totten Pond Rd - Waltham, MA - 06/15 – 01/17
All UX and UI design for a real-time, SaaS-model, Enterprise-focused survey and analytics platform.
Turned technical and business Requirements into high-res whiteboard wireframes and then ultimately into final designs using the Adobe Creative Suite (primarily Illustrator).
Extensive Information Architecture for the platform.
Creation and maintenance of platform Style Guide and Component Library.
Acted as a company-wide thought leader on issues of Design, Branding, Marketing, and Identity.
Developed iteratively with loose Agile methodology on 2-week cycles.
Director of Consumer Design & Product Management
HeyWire, Inc
1 Canal Ct Cambridge, MA - 04/11 – 04/15
The HeyWire consumer app was a popular chat app for iOS and Android. My role was a hybrid of UX work and Product Management.
Created UI mock-ups, iterative designs, and then final production graphics for all applications on iOS, Android, and the Web using the Adobe Creative Suite
Defined high-level strategies using a combination of product metrics, customer feedback, competitive industry analysis, support feedback, user testing & surveys, and general internal company brainstorming.
Mentored one Junior Product Manager.
Ran usability studies with usertesting.com and live on-site sessions.
Developed and maintained Product Roadmaps and Product Requirements documentation.
Developed iteratively with strict Agile methodology on 2-week cycles and served as a Scrum Master to 2 different teams for 18 months
Maintained weekly reports on all aspects of the HeyWire Consumer application... churn, revenue, ARPU, social media, etc
Senior Product Manager of Web Publishing
Lycos, Inc
100 Fifth Avenue Waltham, MA - 07/08 – 03/11
Developed and maintained Product Roadmaps and Project Schedules.
Performed Requirements gathering and creation of detailed UX mockups and wireframes.
Ran usability testing using a number of different methods such as A/B testing and using usertesting.com as well as analysis of support contacts and user-survey results to determine product weaknesses and plan upcoming features.
Worked with direct reports (7) on career and skills development, managed departmental issues, ran interviews.
Created revenue and growth targets and determined yearly departmental budget.
Created and maintained statistical reports about churn rates, analytics numbers, active publishers, survey results, etc
Performed competitive industry analysis to determine points of differentiation and opportunity.
Extensive copy-writing across many areas: splash pages, promotions, all site pages, blogging, tweeting, newsletter, boilerplate etc
Internet Product Manager
Endurance International Group
70 Blanchard Rd Burlington, MA – 02/06 – 07/08
Product management for a wide variety of web-based products and services used across a base of over 750,000 web hosting customers.
Determined customer needs and competitive landscape and translated those into a combination of new products and new features to existing products through UX wireframes, mockups, and technical requirements.
Worked collaboratively with Marketing, Engineering, Legal, Finance, Sales, and Network Operations to drive products through business analysis, requirements definition, engineering work, pricing, bundling, initial roll-out and outbound promotional campaigns.
UX Wireframes and Requirements for a Product Management intranet tool that consolidated all company info about individual products into one centralized interface.
UX Wireframes and Requirements for a Feedback Management System to gather, vet, categorize product ideas and suggestions from customers.
Principal Web Designer
Terrawise (DBA/Freelance business)
97 Alpine Street Cambridge, MA - 1998-2006
Branding, requirements gathering, information architecture, UI design and production plus website management and maintenance for a wide variety of small business clients.
Managed small programming teams (1 to 3 people) on a contract basis to provide clients with functionality such as content management systems, forums and shopping carts.
Store Manager & Web Designer
The Computer Cafe
449 Mass Ave Arlington, MA - 02/02-01/05
Managed inventory, sales, and service department.
Extensive web and graphic design work.
Hired, trained and managed employees.
Teaching/tutoring of Web Design/HTML, Photoshop etc.
Design Developer
Event Zero
5 Water Street Arlington, MA - 02/99-02/01
Created all CSS and HTML for many websites.
Ran video-based usability testing with control groups.
Designed and managed content architecture and delivery schedule system.
Created style guides.
Mass College of Art Boston, MA - 9/99–06/02
Coursework in graphic design, branding, typography, and illustration.
Berklee College of Music Boston, MA- 1/87-6/93
Bachelor of Science in Professional Music