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Traveler Hub on the Inspiring Vacations website is a comprehensive online portal designed to help customers manage their travel bookings and access essential information. Upon creating a booking, customers are prompted to set up an online account, granting them access to the Traveler Hub.
KEY FEATURES OF THE TRAVELER HUB
Once a booking has been made, the account owner will be able to manage and view the following:
Booking Status
Itinerary Details
Passenger Details
InvoicesΒ
Tour Documents (available within 30-7 days of departure)Β
Flight Details if applicableΒ
Credit Details if applicableΒ
DASHBOARD
Overview of Upcoming Trips β Quick access to upcoming travel plans.
Important Notifications β Alerts on booking status, payment reminders, and trip updates.
Shortcuts to Key Features β Direct links to bookings, payments, and support.
π Example: A summary of your next trip with departure details and a countdown timer.
Revised Download Travel Documents (Updated as of July 22, 2025)
Included a walkthrough on how CS can guide customer on downloading the standard itinerary.
MY BOOKINGS
View & Manage All Bookings β See past and upcoming trips.
Booking Status Updates β Confirmed, pending, or canceled status.
Flight & Accommodation Details β View flight schedules, hotels, and transfers.
Download Travel Documents β Final itinerary, invoice vouchers, and e-tickets.
π Example: A list of booked tours with options to modify or add extras.
How to find the Standard Itinerary for the booking?
1. Log into your Inspiring Vacations account.
2. Click Account followed by My Bookings
3. Select Manage against the associated booking
4. Where you see your tour name, please click on this, and you will be directed to the package you have purchased. On this page, you can download a draft itinerary.
MANAGE PROFILE
Update Personal Information β Name, contact details, and travel preferences.
Passport & Visa Details β Securely store travel document info.
Emergency Contact Information β Add or update emergency contacts.
Communication Preferences β Select how you receive updates (email, SMS, etc.).
Update Your Password - Change of Password
π Example: A form where users can update their passport details before an international trip.
RESET PASSWORD PROCESS Β (Updated as of July 18, 2025)
Currently, the password reset link reset password link will not bring up the password reset page.
To reset their passwords, users should now follow these steps:
For users able to log in:
Access their TH account, navigate to "Manage Profile," and follow the instructions there to reset their password.
For users unable to log in:Β
Enter their email address.
Select "Forgot your Password."Β Β
Customer will be routed to password rest interface
SUPPORT
Help Center & FAQs β Find answers to common questions.
Contact Customer Support β Submit inquiries or request assistance.
Live Chat (if available) β Get real-time support for urgent matters.
π Example: A chat option for quick assistance with flight booking issues.
LOGOUT
Securely Sign Out β Ensures data protection and privacy.
Automatic Timeout Feature β Logs out inactive users for security.
Customers now have an access to the detail of their itinerary after booking, before final docs are ready.
After clicking 'Manage' in Traveller Hub, the name of the tour (which has always been a link to the deal page on our website), will now be in Purple and Underlined.
If customers are looking for their trip information, they can use this to see their full itinerary, and the useful Fine Print section that has lots of useful information about their trip.Β They can also of course download PDF copies of the draft itinerary from here too.
NOTE:
If a deal is no longer on sale, the customer may get taken to a page that says 'no longer on sale' much like we do when clicking through from Perseus.Β The content of the tour will still be there, but if questioned, we would just need to explain that the tour has been superseded by a new website page, but the page they are sent to is the version they booked.Β Β
Keywords: customer portal, traveler dashboard, trip management, booking info, travel resources, vacation tools, help center
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