AIRCALL WORKSPACE: Tags

• Creating and Managing Tags: Access the Call Settings in your Aircall Dashboard.

• Navigate to the Tags section: Here, you can add new tags by labeling them and assigning colors for easy identification.

• Applying Tags During Calls: While on a call, click on the Tags icon within the Aircall interface.

• Select the appropriate tags that correspond to the nature or outcome of the call: This helps in categorizing calls in real-time for better organization

• Mandatory Call Tagging: Administrators can enable a feature that requires agents to tag every call after it ends. If a call is left untagged, the agent will remain in an unavailable status until a tag is applied.
   

• Color-Coding for Efficiency: Tags can be color-coded based on departments or categories, allowing for quick identification and streamlined workflows.
   

• Integration with Other Tools: Aircall automatically syncs tags to your integrated apps, such as CRM or helpdesk systems, ensuring consistent reporting and analysis across platforms.

Sales (transfer to CS)

Sales (initial consult) - the first time a customer is enquiring about/discussing this holiday with an agent

Sales (follow up consult) - subsequent discussions about the same holiday

Sales (existing booking question/s) - customer who has already booked and has questions

Sales (day 2 call)

Sales (no answer/voicemail)

Sales (cancellation request)

Sales (event queries) - request for info/registration for webinars, TGTS

Sales (callback request) - customer calling for another agent who is unavailable at the time

Sales (NA) - customer has called the wrong number 

Travel Agent - caller is a travel agent

Tailormade - call is for a tailormade enquiry

Dreamlake Cruise - call is regarding a Dreamlake cruise enquiry/booking