Embedded Files
In the Aircall app, the Incoming Call interface provides essential information and options to manage inbound calls effectively.
Here's what you can expect to find:
CALLER INFORMATION & NOTIFICATION
Pop-Up Alert: A notification appears on your screen, even if the app is minimized or running in the background, ensuring you're promptly informed of incoming calls.
Caller ID: Displays the caller's name and phone number, if available.
IVR Details: If the call is routed through an Interactive Voice Response (IVR) system, the specific branch selected by the caller is shown.
ACTION BUTTONS
Accept Call: A green button to answer the call.
Decline Call: A red button to reject the call.
Message Icon: Allows you to open the related conversation and view contact information before answering.
CALLER INSIGHT
Contact Information: If configured, an Insight Card pops up, displaying relevant details about the caller, such as name, title, email, and status, enabling you to personalize the conversation.
CALL ENDED
Call ended: Caller information, call information, creating notes and call tagging will be applicable once the call is finished.
Note: These features are designed to provide you with comprehensive information and control during incoming calls, enhancing your communication efficiency within the Aircall app.
Keywords: incoming call, call alert, ringing, caller ID, live call, answer call, new call notification
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