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In the Aircall app, the "To-do" tab is designed to help you manage calls and messages that require your attention. Within this section, you can:
MISSED CALLS
For missed calls, this is in color RED
Access a list of calls you've missed, allowing you to prioritize follow-ups.
CALLBACK REQUESTS
For callback requests, this is in color BLUE.
Play back any voicemails left by callers, ensuring you don't miss important messages.
REVIEW ASSIGNED CALLS
See calls that have been assigned to you by teammates, ensuring clarity in responsibilities.
OTHERS
Account Initials: Setting preview
Trash box: All archived calls from the to-do list
All numbers: If you wish to filter only specific line that you want to see in the to-do list.
Note: These features are designed to streamline your workflow, ensuring that all pending tasks are organized and addressed efficiently. By regularly checking the "To-do" tab, you can stay on top of your communications and ensure timely follow-ups.
Keywords: to-do list, call follow-ups, scheduled calls, missed tasks, agent reminders, task management, action items
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