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In the Aircall app, when you answer a call, the interface provides several features to manage the conversation effectively:
Caller Information: Displays the caller's name and phone number, if available.
In-Call Controls: Mute: Silence your microphone.
Hold: Place the caller on hold.
Keypad: Access the dial pad to input numbers during the call.
Transfer: Transfer the call to another team member.
Add Call: Initiate a new call to merge into a conference.
Record: Start or stop recording the call.
Caller Insights: If your Aircall account is integrated with CRM or helpdesk tools, relevant caller information and a custom link may be displayed during the call.Â
Call Notes and Tags: Add notes and tags during the call to categorize and provide context for future reference.
Note: These features are designed to enhance your call management experience within the Aircall app.
Keyword: answer call, pick up, accept call, live conversation, call connect, Aircall answering, agent response
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