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REIMBURSEMENT TURNAROUND TIMES
GENERAL REFUNDS
update as of 04/07/25
20-25 Business days
( until further notice or a new update is released.)
Cancellation COP
Overpayments
Flights Refunds (opt to LO)
Refund of Flight Contributions
ON-TOUR REIMBURSEMENTS
If receiving reimbursement from the supplier, we will not process refund prior to receiving funds from the supplier
Min turnaround time: 30 business days
If no reimbursement from suppliers: 7-10 business days
HARDSHIP REFUNDS
This will take up to 12 weeks or more.
For the following refund requests, please see below timeframes:
Removal of Optional Tours
Date UA
Removal of Optional Tours or Pre/Post nights
Was eligible at time of booking for promotion or discount but didn’t claim it.
Timeframes:
7-10 days
If Supplier is required to first refund IV, if value is under $250 then 7-10 days
If Supplier is required to first refund IV, if value is over $250 then 30 days or as soon as received.
Keywords: refund timeline, reimbursement schedule, refund duration, refund processing time, refund wait time
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