PACKAGE CHANGE: Within COP

1. The customer can alter the package.

2. You must cancel the booking and make a new one, please do not amend the existing booking. 

3. If there are funds on the current booking, please issue a credit (via raising a task to finance team) and redeem it on the new booking. 

4. If the package is 3rd party / combination, Ops need to know, if cancelled correctly, this will all be automated. 

Keywords: within cop, inside cop, early booking change, package change within 7 days, cop window process