NAME CHANGE: Changing a Passenger

3. For 3rd Party/Combination Bookings (No Flights Held or Issued, more than 120 days prior to departure):

• IV Fee: no IV Fee

• Action: Raise a task to Ops using the snippet: ‘Name Change - Third Party Ops’.

     For 3rd Party/Combination Bookings (Flights Held or Issued, more than 120 days prior to departure):

• IV Fee: no IV Fee

• Action: Raise a task to Ops using the snippet: ‘Name Change - Third Party Ops’.

• Action: raise a task to Flights Team for  airline cancellation fee (if issued) + new full fare for ticket 

4.  For 3rd Party/Combination Bookings (No Flights Held or Issued, 71-119 days prior to departure):

• IV Fee: $75 per person

+ supplier fees (raise task to Ops using snippet: ‘Name Change - Third party Ops’)

• Actions:

  • Raise a task to Ops using the snippet: ‘Name Change - Third Party Ops’.

       For 3rd Party/Combination Bookings (Flights Held or Issued, 71-119 days prior to departure):

• IV Fee: no IV Fee

• Action: Raise a task to Ops using the snippet: ‘Name Change - Third Party Ops’.

• Action: raise a task to Flights Team for  airline cancellation fee (if issued) + new full fare for ticket 

5. Requests can only be made if the departure is more than 70 days away.

• If within 70 days, CS should push back the request.

• If the customer insists, escalate to MEL CS.

Keywords: passenger change, passenger swap, name replacement, booking passenger change, pax update