Embedded Files
MNL CS will now have an additional task to help out our marketing team in terms of answering customers pre tour concerns from our socials. Socials team have a new form they will use to pass customer questions to CS team.
HOW DOES THIS FORM WORKS?
The social media team are the only ones who will submit this form, and they do it on behalf of the customer they are talking to on Facebook/Instagram. It's a quick way to pass on information rather than messages in Slack.
There are four options to categorize the enquiry, and a different action is automated for each.
For CS MNL TEAM:
Pre travel enquiry/concern: Task raised to CS MNL - All Tasks queue (task called Social Media - Pre-tour questions/concerns)
For all CS/post-booking enquiries, the task description will include the Booking ID (if known) and a description of the enquiry/review.
Requestor Department : Marketing
Reason or Benefits of the Change: Handover of information from Marketing team to CS
What systems are impacted: HubSpot Task Creation
Keywords: social media inquiries, facebook messages, pre-tour questions, social queries, mnl cs social
Page updated
Google Sites
Report abuse