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Instead of raising concerns to the Operations team through tickets, all internal queries are accomplished through task.
TASK FORMAT
For any manually created Ops task, the naming convention should always begin with: Ops Assistance
Task Title Format:
Ops Assistance – [Booking ID] – [Brief Info on the Concern]
Due Date: Tomorrow or Next business day
Priority Level: All tasks are processed on a first-in, first-out (FIFO) basis. However, please tag any bookings departing in less than 30 days as Urgent. (Add **Urgent** to Task Title too)
Queue: MNL Ops - all tasks
Assignee : Assign tasks as per our Ops Delegation. If unsure, leave it as "No Owner." Our MNL Ops Leads, Kevin or Jayrold, will triage and escalate to MEL if necessary.
IMPORTANT NOTE
update as of 26/9/25
Based on recent updates, moving forward, the practice of re-opening tasks should no longer be allowed. If further assistance is required, a new task should be created if the original task has been already closed by the designated team.
Keywords: handover to ops, operations task, CS to ops, internal ops ticket, forward task to operations
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