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If passenger ask to apply or transfer credits if there are any credits left in their account, please create ticket to Finance Team.
PROCESS FOR CREATING A TASK TO FINANCE
Go to the Deals Page and manually create a task for the Finance Team.
Assign the Task Queue to Finance Enquiries and set the task owner as the Finance Team.
In the Notes Section, include the following details:
Credit Value
Original Booking Reference (where the credit came from)
New Booking Reference (where the credit is being transferred)
Keywords: credit task, credit transfer, apply travel credit, move funds, credit reallocation, voucher usage K
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