Embedded Files
This will be your guide on handling discrepancies in the Final Documentation sent to customers.
PROCESS
1. Go to the Perseus and search for the booking.
2. Click the files tab to pull up the final documentation.
3. Identify the discrepancies in the final documentation by cross checking it with the standard itinerary in Perseus by clicking VIEW.
4. In edit Product, click Itinerary (PDF) to cross check.
If confirmed that we have sent an incorrect final documentation, please follow these steps:
Acknowledge the customer and inform them that it has been escalated to our Operations Team. They should receive an updated copy of the final documentation shortly. Follow the steps HERE.
Go to the Deal Page and make sure to fill out the Documentation Error Form Playbook.
Keywords: final doc mismatch, final docs issue, incorrect final documents, discrepancy in docs, documentation problem
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