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Date unavailable bookings are being refunded to credit. Some instances passengers would like to refund their payments instead of booking another tour, please create task to Finance for refund.
PROCESS
1. Locate the Credit section on the Booking Page and identify how much the credit amount it.
2. To create a task to Finance, go to the Deal page in HubSpot.
3. Click on Task > Create Task
4. Use the snippet #finance-customer refund request and fill out all the necessary information. Once filled up, click Create.
Keywords: refund request, UA refund, unused amount, date change refund, refund form, credit for UA, date unable refund
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