If you received a call, customer is following up for the confirmation of the booking, or you were assigned to a task following up for payments for outstanding balance and cruise component has not yet been booked, please follow the below steps:

VERIFY BOOKING DETAILS:

• Check if the booking includes a cruise component or if there is a request for a cruise cabin upgrade.

CREATE A TASK FOR THE OPERATIONS TEAM:

• If the cruise booking or cabin upgrade has not been processed within 14 days from the booking creation date, raise a task to the Operations Team.

Keywords: cabin upgrade, cruise class upgrade, cruise change, ship upgrade, stateroom adjustment