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If flights were already ticketed and reference number sent to passengers are not working to the airlines website for some legs of their flight. It means there is a possibility that some legs do not share the same PNR number.
PROCESS
1. ACCESS HUBSPOT:
Go to HubSpot and search for the ticket from the Flights Team.
Click the ticket link to view the details.
2. CHECK THE DOCUMENT:
Locate the airline reference number for the other legs of the flight.
3. INFORM THE PASSENGER:
Provide them with the correct reference number.
Advise them to manage their booking directly on the airline's website using the provided reference number.
Keywords: airline booking reference, PNR, flight ref number, airline locator, flight ID
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