DATE CHANGE: Applicable prices

If the new departure date has a higher price than the original one:

• • The customer must pay the price difference in addition to the IV Fee of $75 per person.

For Fully Paid Bookings:

• • The additional amount will be added to the existing invoice.

For Partially Paid Bookings:

• • The invoice will be adjusted to reflect the new package price.

If the new package price is lower than the original price:

• • A refund may be applicable for the difference.

 Refund Process for Fully Paid Bookings

• • If the booking has been fully paid, a manual refund task must be created.

Task Creation for Finance Team

• Submit a refund request to the Finance Team by:

  • • Creating a manual refund task in the system.

    • Including the booking reference number and price difference details.