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Follow the guide below for processing cancellation requests within COP
CS must inform the customer that a full refund will be issued to the original payment method for cancellation requests made within the Cooling-Off Period (COP).
CANCELLATION FORM: HERE
HOW TO CHANGE THE BOOKING STATUS TO CANCELLATION PENDING
1. Search for the Booking
Use the search bar in Perseus to find the specific booking.
2. Change the booking status
Under Bookings Tab, go to Status and click the down arrow.
3. Save Changes
Select Cancellation Pending and Save.
Keywords: within cop cancellation, cooling off period, early cancellation, cancellation within 7 days
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