CANCELLATION: Scenarios

Scenario: The customer decides to cancel the tour before the departure date.

Resolution:

• Policy-Based Refund/Credit: 

  • Depending on how far in advance the cancellation occurs, the customer may be eligible for a partial refund, subject to cancellation fees as outlined in the booking terms. Please check the cancellation timeline to determine if refund/credit can be applied to the cancellation request.

• Non-Refundable payments: 

  • If the cancellation occurs within 70 days before the tour starts, no refund will be provided. 

• Alternative Options: 

  • The customer may be offered to transfer their booking to another person or reschedule for a future date. This option is usually discussed by the MEL CS Team.

Scenario: The customer decides to cancel while already on the tour, either due to personal reasons, health concerns, or any other unforeseen circumstance.

Resolution:

• No Refund: 

  • The customer is informed that there will be no refund for any unused portions of the tour (e.g., unutilized hotel stays, meals, excursions, transportation).

• Independent Flight Arrangements: 

  • The customer must arrange their own return flights, and these will not be covered by Inspiring Vacations.

• Insurance Assistance: 

  • CS encourages the customer to contact their travel insurance provider for potential claims related to unused services or additional travel expenses.

Scenario: A tour is canceled by Inspiring Vacations due to external factors like a natural disaster, political unrest, or government restrictions.

Resolution:

• Partial Refund or Credit: 

  • Customers are offered a partial credit (package price less supplier fees and operational costs)

• Will be processed by Customer Success: 

  • This will be handled by MEL CS Team

Scenario: The customer experiences a medical emergency before the tour.

Resolution:

• Standard Cancellation Policy: 

  • Update as of 26/05/25 - The customer is subject to the standard cancellation policy regardless of timeline and MEL CS will assess as needed.  Please send the cancellation form.

• Rescheduling or Transfer: 

  • Depending on the circumstances, the customer may be able to transfer the booking to someone else or reschedule for a later date (if the policy permits).