POSITIVE SCRIPTING: Call, Chat and Tickets

Positive scripting in a sentence is important because it can influence the tone, attitude, and behavior of the person receiving the message. Positive scripting involves using words and phrases that are constructive, optimistic, and empowering.

Positive scripting can have several benefits, such as improving communication, increasing motivation, building rapport, and fostering positive relationships. It can also help to reduce stress, anxiety, and negative emotions, as well as enhance self-esteem and confidence.

The following are examples scenarios in which the team can employ positive scripting when on the phone or addressing tickets and chat conversation.

Keywords: positive language, soft skills, scripting guide, tone of voice, customer communication