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Be sure to use the correct line (Existing Booking IVR 2) when doing an outbound call
BEFORE DOING AN OUTBOUND CALL
Be sure to check your AirCall that you will be using Existing Bookings (IVR 2)
Do not use Outbound IVR.
HOW TO SET IT AS YOUR DEFAULT LINE
Go to AirCall and click on Keypad
2. Click on the down arrow as shown:
3. From the list, look for Existing Booking (IVR 2) and click on the three dots:
4. Click Set as Default
Keywords: outbound call process, customer call steps, call handling, calling customers, aircall outbound
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