Please follow the process below if the customer requests to change from twin share to two single rooms for all package types.
MEL CS will now handle this request.
update as of 27/3/2025
Change request within 70 days:
If within 70 days of departure, it cannot be changed. Allotment for properties has been released and naming lists have been sent .
Change Request from Twin Share to two single rooms outside of 70 days but on a sold out tour:
This cannot be done as there are no more rooms available.
Change Request from Twin Share to two single rooms outside of 70 days on a tour with availability
Please raise to MEL CS to action via escalations.
Keywords: room change request, twin to single, room setup change, room type update