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Inspiring Vacations follows a structured process for handling payment remittances to ensure accuracy, efficiency, and proper reconciliation of customer payments.
PAYMENT METHODS & PROCESSING TIME
Credit/Debit Card (Braintree/Mint Payments)
Processing Time: Instant
Remittance Handling: Automatically recorded in the system upon successful transaction.
PayPal
Processing Time: Instant
Remittance Handling:
Payment is linked to the booking immediately after completion.
BPay
Processing Time: 2-5 business days
Remittance Handling:
Requires manual reconciliation with the reference number.
Direct Deposit (AU/NZ/IN/CA/US)
Processing Time: 2-5 business days
Remittance Handling:
Customers must provide proof of payment; reconciled manually.
Account Balance Credit
Processing Time: Instant
Remittance Handling: Deducted automatically from available credit in the system.
HOW TO REGISTER THE PAYMENT
When we received a payment notification from the customer, please follow this process for ticket handling:
1. Categorize the ticket to Finance Payment Remittance. This will automatically generate a task to Finance Team.
2. Get the payment reference number from the email of the customer and add it on the invoice.
3. Acknowledge the email by using the template Payment - Bank Transfer Acknowledgement and educate the customer that they can add the payment reference in TH.
4. Close the ticket.
Note: This is very important, for a pending booking to not be automatically cancelled by the system.
Keywords: remittance, payment confirmation, remittance process, bank transfer handling
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