Additional Arrangements: Pre/Post Tour Accommodation

BOOKING TIMELINE & ELIGIBILITY

• Pre and post-tour accommodation must be added to the booking no later than 70 days before departure. 

• The number of nights that can be added varies per package, so always refer to the specific package details before making changes.

• Review the Terms & Conditions of the booking and package on the website to determine eligibility.

IDENTIFY THE CORRECT PACKAGE TYPE

• Before adding pre/post-tour arrangements, check the Package Type in HubSpot to ensure the correct Accommodation Status is used:

  • • Allotment: Confirmed status

    • Third-Party & Combination: On Request status

ACCOMMODATION CONFIRMATION PROCESS

Allotment Packages:

• The specific hotel will be confirmed in the final travel documents.

• If the customer is not satisfied with the assigned hotel, they can arrange their own pre/post accommodation independently.

Third-Party & Combination Packages:

• The Operations Team will update the request status from On Request to either Confirmed or Cancelled once they receive an update from the supplier.

FLIGHT-INCLUSIVE BOOKINGS & EXTENSIONS

• If a customer has a flight-inclusive booking and extends their stay, any additional cost for flights must be covered by the customer.

• Flight costs cannot be pre-quoted—the final cost will be determined when the team processes the departures.

• Customers who want flexibility are advised to book Land-Only packages instead.