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CS - ADDING PRE/POST TOUR ACCOMMODATION
1. SEARCH FOR THE BOOKING
Go to Perseus and locate the customer's booking.
2. MODIFY ACCOMMODATION DETAILS
Click the "Operations" tab.
Enter the number of nights the customer wants to book.
Adjust the Accommodation Status based on the package type:
Allotment → Booked
Third Party & Combination → On Request
Leave a clear notation in the internal notes in this format:
day/month - changes" (e.g., "08/04 - Added 2 nights")
3. UPDATE PAYMENT DETAILS
Go to the Management tab and check the Final Payment Due Date.
If overdue, update it to today + 2 days.
Phone Call: Process the payment immediately.
Chat/Email: Inform the customer that payment is due right away (email template includes this information).
4. TRIGGER SUPPLIER NOTIFICATION
This action automatically sends an email to the dedicated supplier for processing.
PRE AND POST EXTENSION REQUEST FOR INSPIRING SPAIN, PORTUGAL AND MOROCCO 2025 ALLOTMENT
As of January 20, 2025
INTREPID PRE & POST ACCOMMODATION ALLOCATION UPDATED
LIMITED ALLOCATION
We have a fixed allocation of 3 rooms for 2 nights (both pre and post) on all 2025 departure dates.
Any requests for 3+ nights must be submitted as on-request and are subject to availability.
SOLD-OUT DEPARTURES
For departure dates where post-accommodation is fully booked, notes have been added to the website for transparency.
A red tag will soon be displayed next to the “3 spots left” tag to make availability status clearer.
WHEN BOOKING PRE & POST TOURS
CHECK AVAILABILITY ON THE WEBSITE
Verify if pre/post accommodation is available for the chosen departure date before proceeding.
ADD IN PERSEUS
If available, enter the request in Perseus and set the status to "On Request".
SUPPLIER CONFIRMATION
The Operations team will confirm the booking with the supplier within approximately 30 days.
Ensure clients are informed of this timeline.
TRACKING & UPDATES
MEL team will monitor new bookings and update Perseus accordingly.
Keywords: add extra nights, pre-tour hotel booking, post-tour stay, extend accommodation, add hotel nights
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