iSON WFH Portal - WORK TOOL LINKS

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Worktool & Links

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VITAL WORK LINKS

Call Reason Dictionary >

4G Locator >

Data Calculator >

RETOPA Voucher Login >

Lumos Portal >

LUMOS All in One Tool >

Escalation Template >

Stolen Handset Pool (Agents without CLM)>

Raise Trouble Ticket (Agents without CLM)>

International Call Rate >

International SMS Rate >

Products & Services (Simplified Worktool) >

CLM >

AHT Calculator >

Guidelines for handling top drivers >

QUERY RESOLUTION

Quality Legend >

Push SMS >

HIP Interaction Guidelines

HIP INTERACTION GUIDELINES Aug 6, 2020.pdf

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