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Latest update: NIN Enrollment Deadline and more
Y’ello All,
Please be informed that in compliance with the Federal government’s directives and to make the NIMC exercise more accessible, some of our shops have been designated for NIMC enrolment.
Customers are to visit the shop with any valid Government issued ID card.
Customers can now find MTN NIN Enrolment Centers by dialing the USSD Code *785# Or
By visiting webpage via https://nin.mtnonline.com/enrolment-centers
The link above will be displayed and sent via SMS when customers dial *785# for NIN Enrollment Centers.
Below are the following shops customers can visit to register for their NIN
Click here to view shop locations
OBJECTIVE: Engagement of customers on the commencement of National Identification Number (NIN) in MTN Shops
ENGAGEMENT SCRIPT FOR FRONTLINE
Welcome
Agent is to initiate appropriate welcome. E.g. Thank you for calling MTN…
Agent: Good morning/Afternoon Sir/ Ma. My name is (insert your name). How may I help you?
Customer states he read online that MTN shops have started NIN enrolment
Interaction
Agent: Yes Mr/ Mrs/Miss……………, you are correct. You can now register for your NIN at some of our shops.
Customer: Okay. I would like to know where I can go.
Agent: (Agent is to confirm the customer`s location and provide the shop closest to that location)
Customer: Is MTN now working for NIMC?
Agent: NIMC has given all Telcos the license to register people that do have National Identity Numbers.
Customer: Will I receive the NIN immediately after registration?
Agent: You will be contacted once it is available to come to the shop for collection.
Customer: Okay.
Agent: Thank you very much Sir/ Ma. Would there be any other thing I can do for you?
Agent is to resolve any other issue the customer might have or escalate to the appropriate channel if required and initiate appropriate farewell
If Customer called to confirm feedback on if the registration has been validated
Customer: I have submitted my NIN for over a week but I am yet to get any feedback. How will I know if it has been validated?
Agent: Thank you Sir/Ma for submitting your NIN. We apologize for the delayed response. However, NIMC is currently validating all submitted records, once your record have been validated, you will be notified.
Customer: Okay.
Agent: Thank you very much Sir/ Ma. Would there be any other thing I can do for you?
Agent is to resolve any other issue the customer might have or escalate to the appropriate channel if required and initiate appropriate farewell.
Farewell
Thank customer for calling and close the call. Using an Appreciation, the Customer title / name, and pleasantry.
E.g. Thank you for choosing MTN, Mr/Miss/MrsXXXX; Have a nice day.
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