MTN Biz Plus FAQs

How do I access the MTN BIZ Plus Bundle Service? The MTN BIZ Plus Bundle is a GSM product that requires you to follow the steps below to access your preferred bundle service. It is required that one migrates first to MTN Biz Plus Service Class before accessing any of the bundles:

On your mobile device with MTN lines,

Dial *460*1# on your phone or SMS 460 to 131 to migrate to the MTN BIZ Plus Service Class

After successful migration, dial *460*2# to access bundles and select any bundle of choice or send the appropriate number via SMS short code number to enjoy your preferred service. See subscription plan above for appropriate SMS/USSD entry code to choose from.

How do I pay for the service?

The service will be paid for using the customer’s airtime.

Will I be charged for dialing *460*1# to migrate to the service?

No charges apply for dialing the access code. Customer shall have ability to move in and out of service by themselves via short code for free. Note however that customer shall be charged N100 when s/he migrates to another service within 30 days after the previous migration

Can I move in and out of bundle at any time during the month?

Yes, provided customer has exhausted any of the three offers in the bundle i.e. customer must have exhausted either his sms or voice or data offer to be eligible for new subscription.

Will the packages work with MTN fixed/ wired lines?

Not at the moment, however we are working to make this available very soon

What happens if I run out of bundle?

Customers that run out of the bundle service can re-subscribe at any time even if the 30days validity has not elapsed. New subscription will avail new 30 day validity to the customer for the service.

If I still have voice minutes, SMSs or Data units left just before I renew the service, will the balance units be carried over to the following month?

Yes, balances on the bundles will be rolled over if automatic renewal takes place successfully.

If I am on a Post Paid service like Closed User Group (CUG), can I migrate to the MTN BIZ Plus Bundle?

No. The customer is not allowed to opt out of this service class by themselves. To opt out, you will need to send request to your account partner or call 0803 10 21600 for assistance

Who is it for?

MTN BIZ Plus Bundle is targeted at Small and Medium Businesses

Is MTN BIZ Plus Bundle a prepaid or postpaid service?

MTN BIZ Bundle is currently available as a prepaid service

How does the customer register for the service?

Once the customer makes an enquiry or is marketed to by the sales team, the customer subscribes to the service by following the steps in point 1 above

How does the customer renew his account?

Service is auto renewable. Customer is required to fund his MSISDN before service expiry so that auto renewal and auto rollover can take place where applicable

How do I know when my service will auto renew?

The system will notify customer 48hrs before service expiry. This will enable customer to ensure account is funded so that auto renewal can take place.

What happens if auto renewal fails?

Customer will be notified (if failure is due to insufficient credit). Auto rollover will not be available and customer can come back to service by sending the right keyword to 131 or by dialing *460*2#

How do I check my bundle balance?

Customer can send 2s to 131 to get information on his/her bundle balance

Can beneficiary check his balance?

eneficiary of voice or data share can check his/her balance by sending ‘2v’ to 131 for voice balance or by sending ‘2d’ to 131 for data balance

Does the discounted rate apply to international call?

Yes. The discounted rates also apply to international calls. Customer is allowed to choose only one destination to call at any one time from the 14 countries in the table below. To select the choice of international destination for discounted call rate enter *406*6# on your phone and send.

How do I choose my preferred international country?

To choose your preferred country, type ADD SELECT ‘country’ in your SMS and send to 131. For example, to select Australia, you type ADD SELECT AUS and SMS to 131

Can I change my preferred international country to another one?

Yes you can change to another international country. To change to a new country, choose your preferred country, type UPDATE SELECT ‘country’ in your SMS and send to 131. For example, to select USA, you type UPDATE SELECT USA and SMS to 131. Please note that your initial selection which was Australia in this case will cease to exist and will be replaced by USA.

Please find below additional information on the BizPlus bundle proposition which is a mix of Voice, SMS, Data and ICT attributes