WONDERING HOW TO TREAT SIM SWAP REQUEST ON A PRE-REGISTERED LINE?

Yes! What Should I do? MyCustomer® has been using the line for a longtime, but it is a Pre-registered Line. 

Based on NCC directive, Customers who purchase Pre-registered lines are not eligible for SIM Replacements. 

• The SIM Registration details of the line, would not tally with details presented for SIM Swap, including the 

Live customer image to be captured for SIM Swap.

• Affidavits sworn as proof of ownership cannot be used to perform SIM Swap request on such lines (pre-registered)

(Find below excerpts of NCC directives on SIM Replacements(Swaps) with specific mention on Pre-registered SIM.)

However, Let us educate MyCustomer® on the dangers of buying Pre-registered lines and offer to sell or give a free SIM/line (where it is possible).

Let’s Get it Right the First time!

We appeal to all Agents performing SIM Replacements (Swaps), to pay adequate attention in validating line ownership and capturing the right documents (ID, Form, SIM Pack/Affidavit, Customer Image etc.) clearly before submitting any SIM Swap.