HOW TO CONFIRM LTE ENABLED SIM & SET UP 4G MIFI DEVICE

  You can confirm if MyCustomer® is using an LTE enabled SIM(U Sim) on Agility Care by following the steps below.  

  Step 1: Query the MSISDN on Agility  

  Step 2: On the Menu list, click on Services  

  Step 3: From the Sub Menu select Permanent And Supplementary Services  

  Step 4: On the Permanent Services page, locate LTESERVICE row.  

  Ø  If LTESERVICE VALUE = NO, this means that MyCustomer’s SIM is yet to be upgraded. A SIM SWAP with the USIM PPWB is required.  

  Ø  If LTESERVICE VALUE = YES, this means that MyCustomer’s SIM has been upgraded. Other LTE items (LTEOPERATORBARRING, LTEROAMINGALLOWED, LTEAPNLIST, LTEDEFAULTAPN) will be populated on MyCustomer’s profile. No SIM SWAP is required.  

  LTESERVICE Value = NO, SIM upgrade required. SIM is not LTE enabled  

  LTESERVICE Value = YES, SIM upgrade not required. SIM is LTE enabled  

  MyCustomers® can also check if their SIMs and Devices are LTE enabled by texting 4G to 131.  

  Find below steps on how to set up MTN 4G LTE MIFI that will aid in educating and resolving MyCustomers’ 4G LTE queries  

  What is LTE?  

  LTE (Long Term Evolution) stands for the 4th generation of telecommunications technology that delivers very high data speeds. With LTE, you can enjoy HD Video Streaming, Video and voice calls, superfast downloads, online gaming and so much more.  

  What can I do with 4G?  

  LTE offers faster download and upload speeds that will considerably improve your internet experience. With LTE you can stream music and video, upload and download faster. You can essentially use your mobile or tablet like a fixed line internet connection.  

  Steps below will guide on How to set up the 4G MIFI Device