Question: Why do I need an MTN Security Number

Answer: The MTN security number opens the door to a world of convenient, safe and Do It Yourself Customer service. You will need your MTN Security Number to access customer service and self-help channels on the MTN Network. The Security Number protects your SIM and ensures that no fraudulent activity can be carried out on or with your MTN SIM.

Question: what services can I use the MTN Security Number for?

Ø View call Details

Ø Change security Key

Ø PUK request

Ø Caller tunez activation

Ø Activate data bundle

Ø Activate and deactivate call forwarding

Question: I cannot remember my MTN Security Number, what do I do?

Answer: If you cannot remember your MTN security number you can reset it either by calling the 180, via the Web and by visiting any of the MTN Customer service walk-in centers pan Nigeria.

Question: I have registered my SIM but I have not received my MTN Security Number, what do I have to do?

Answer: If you have registered your SIM but have not received your MTN Security number, please visit any MTN Walk-in center. Upon verification of ownership of your SIM, your security number will be sent to you.

Question: Can I change my MTN Security Number?

Answer: Yes, you can change the last 4 digits of your MTN Security number(Customer PIN). MTN would advise that you change the last 4 digits of your security number immediately you receive it. To change your MTN Security number simply log on to www.mtnonline.com to access the Web Self Service

Question: Can I give my security number to a Third Party?

Answer: MTN advises that you do not disclose your Security Number to a third party as MTN Nigeria will not be held liable to any loss resulting from disclosure to third parties.

Question: Who will receive the MTN Security Number?

Answer: All registered and unregistered MTN customers must receive security numbers.

Question: What should I do if my Security Number is compromised?

Answer: A customer who feels his/her security number has been compromised should immediately call or visit the customer service center to reset his security number, or change his security key himself using any of the available channels such as the web.