It's a universal card that can be loaded on any network using the USSD code format. E.g. to load on MTN line (*979*recharge pin#)

One card is a company that tries to unify all recharge billing system. With it you can recharge your Star times decoder and pay NEPA bills etc.

Customers having difficulty in recharging should be advised to contact the customer care line on the card which is 08039012001 because it can't be loaded via Agility.

Calling customer care line will attract charges based on the tariff plan of My Customer

Call tagging:

It Should be tagged under Query>> Recharge enquiry >> ......with relevant details in the issue note.

What is One Card?

One1Card is the multipurpose recharge card that tops up different services. This is the only card of its kind in Nigeria today.

How does it work?

Below are the steps to use One1Card:

1. Scratch the PIN surface gently;

2. Dial

1. For Mobile:  *979*PIN#

2. For Non Mobile:*979*SPID*PIN*Account No#

3. SPID means Service Provider Identification (SPID);

4. The following are the active SPID for various service providers:

Mobile ;Airtel; Etisalat; Glo; MTN

Non Mobile: Startimes: 9, EKEDC: 12, LCC 25, LTC: 26, Smile: 71, IBEDC

 1. What denominations are available?

One1Card is available in many convenient denominations: N20, N50, N100, N200, N500, N750, N1,000, N1500, N2,000, N3,000, N5,000 and N10,000

2. Can One1Card work outside Nigeria?

One1Card is only available for use on Nigerian service providers.

3. How do I know the status of my recharge request?

A message is displayed on the phone device giving the status of the transaction. You also receive confirmation text from some service providers confirming the status of the TopUp request. You can also use the regular service provider codes to check your account balance.

4. How do I get help if I over scratch a card?

Call our Care Center on 0803 901 2001 or e-mail care@onecardnigeria.com providing the card serial number, batch number and any part of the PIN that is visible to you. You will get a reply with the full PIN if all the information you provided is correct.

5. Will I be barred if I make multiple failed attempts to recharge?

You will not be barred for making multiple attempts but you are advised to always try to input the correct PIN every the time.

6. Will I enjoy all bonuses from my service provider if I use the One1Card?

Yes you will enjoy all offers from your service provider and additional ones being offered by OneCard.

7. As a regular user of One1Card, can I borrow credit from my network service provider if I am out of cash and need to make calls?

Yes, you can borrow credit from your service provider when you run out of airtime. You continue to enjoy all the benefits of your service provider.

8. One1Card, am I still entitled to my free night calls with my service provider?

Yes. You continue to enjoy all the benefits of your service provider.