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Latest update: NIN Enrollment Deadline and more
MyMTN APP is an all in one self-care app that gives you full control in managing your phone account, monitor your usage pattern, manage your data usages and subscribe to products and services from your mobile device.
* It is an update of the MTN Mobile Self Care App designed as an interactive application that empowers you to resolve issues and also carry out transactions at your convenience with your mobile devices .
* MyMTN App can be downloaded from iOS or Google Play or send MyMTN to 5018. Subscribers get free 500MB on 1st download.
Do I receive any incentive for downloading the App?
Yes, first time adopter is welcomed with free 500MB data bundle. A message ‘click to activate 500mb data’ will be displayed once the download is completed.
You also receive 10% bonus on airtime recharge through myMTNApp
Key Features
S/N App Feature Description
1 Account Balance: Real time airtime and data balances can be viewed on the App
2 Recharge: Load airtime through recharge PIN or logical card for self and others
3 Tariff Migration: Full description of ‘Personal’ and ‘Business’ plans; ability to compare plans before making a choice to migrate
4 Account history: Ability to View, download and email history of your Calls, SMS, Data Usage, Data consumption, Value Added Services, Recharges, with specific dates, time of event and amount charged; up to 3 months historical information
5 Data Activations: Buy and activate data plans for self and others
6 Zero-rated App: Customers can access the App even when they run out of Data to purchase airtime and data
7 Data Share: Ability to share your data with your family and friends. You can share up to 100mb daily.
8. Add and Manage Multiple Accounts/Numbers: Ability to link, monitor and manage your multiple MTN numbers on your primary account e.g. Customers can add their MiFi number(s) to the primary MSISDN allowing them to top-up and manage subscriptions on such line(s) anytime and anywhere with ease
9 SUSPENDED Referral Program: A campaign that is targeted at referring/inviting your family and friends to download the app and you get 200mb per download. The maximum invite is 10 contacts daily. SUSPENDED
10 Crack the Egg: You get special and enticing offers when the ‘Crack the Egg’ on the App. A fun way to save money…!!!
11. SME & Hynetflex Bundles: You can buy SME & Hynetflex Bundles. Purchase and Share SME data to your family & Friends
Other Features -
Switch User
Biometric Log-in for Secure Services
Share Airtime (Share n Sell)
Data Calculator Feature
Live Chat with Customer Care Agent
Send Free SMS Feature
Basic VAS & Digital Services
Lifestyle features + FREE Games
‘My Subscriptions’ details and history
Understanding your Roaming plans and packages
Locate the nearest MTN Service Centre to you
Log your complaints, and track it
Access to Personal and Private Info – email, Alternate Number, PUK, Device details, Acct Activation Date, edit Profile picture, Call Barring, Call Forwarding and more
Personalized Experience – Customer’s name on Home page and in all notifications
Borrow Airtime & Data Bundle – for eligible customers
Chose how you want to receive your OTP – SMS, email, Alternative Number options
Activate and Deactivate Auto-renewal for Data and VAS subscriptions
MTN Prestige: Loyalty & Rewards
Online SIM Upgrade
MTN XtraValue Carte – flexibility to mix and match offers in one single purchase
Online games
New Features and Enhancements on MyMTN App!
1. Inclusion of MusicTime Banner
2. Additional information with Bundle purchase (Cross Selling)
3. Bundle display in MB (Main Data Balance)
4. Hynetflex user interface (UI) Enhancement
Getting Started
SUSPENDED
SUSPENDED
Please be informed of the New features and enhancements recently delivered on myMTN App || Sprint 28 || April 15th ’20.
1. Referral UI Update
Three Referrals consolidated – myMTN App Referral, Data Referral & 4G Upgrade Referral
This is to inform you that in compliance with NCC’s directive, the following services have been suspended with immediate effect until further notice.
* 4G Upgrade Offer
* Data Referral
* 4G Upgrade Referral
* MyMTN App Referral
Why: This is as a result of NCC’s decline to approve the renewal of Data Reward and Referral Scheme.
Note: Customers who are currently having the offer will be able to enjoy it within the remaining validity until it expires
Q: I just upgraded my line to 4G but I did not get any bonus?
A: We are sorry about the 4G bonus you were not given. We regret to announce to you that the service has been suspended in line with NCC directive till further notice. However, you can enjoy different offers just for you by dialing *121#
Q: I have not been able to use the MyMTN App referral/ Data Referral/ 4G Upgrade Referral?
A: We apologize for your inability to use the MyMTN App referral/ Data Referral/ 4G Upgrade Referral ( depends on the one customer mentions). Kindly bear with us, the service has been placed on hold as directed by the NCC
Q: When will the 4G Upgrade Offer/ MyMTN App referral/ Data Referral/ 4G Upgrade Referral be available?
A: We may not be able to confirm the exact time, but be rest assured you will be informed once the service is available.
Q: So it means that I will not benefit from all these your offers?
A: Not exactly Sir/Ma, you can enjoy the AWUF4U bonus where you will get 5 times the amount you recharge using *888# and the bonus can be used to browse, make calls and send SMS. You may also dial *121# to view some of our offers.
#StayHIP ( Helpful, Integrated and Positive) #StaySafe #StayConnected
2. Enhancement of 500MB for New Users
New customers can now get their FREE 500MB welcome bonus once they log-in to the App
OTP Enhancement (Fix) – 5 minute validity
The One Time Password (OTP) has been revamped to expire 5mins after customer receives OTP
COVID 19 – dedicated page in-App for Customer education and support
A page has been dedicated on myMTN App to provide relevant information to customers on everything about COVID-19.
Share and Sell Renamed to MTN Share
‘Share n Sell’ has been migrated to a new platform and renamed as ‘MTN Share’.
Please be informed of the new features and enhancements recently delivered on the myMTN App - May 15th 2020 || Sprint 30
1. BBC News Minute Live on the App
BBC News Minutes in English and Local Languages (Yoruba, Igbo, Hausa & Pigin)
App users can now listen to 1 minute BBC News Feed on myMTN App for FREE (can also Pin to homepage, Mark as favourite and Share BBC News Minute with friends)
2. COVID-19 Banner Update
Introduction of Icon, scrolling banner and Ayoba resource link under ‘More Information
3. Redirect to Borrow Airtime/Data when out of Bundle
You can now borrow airtime/data when you have insufficient airtime balance to purchase data bundle
4. OTP Update for Link Account
Users can now select where to receive OTP for their linked numbers
5. Ayoba App Interstitial
Pop-up to redirect customers to download Ayoba App - a free instant messaging App for your Android device. Chat with your friends, transfer money and much more!
6. Link Number Revamp:
You can now Switch, delete and nick name your Linked numbers
7. Udux Music via myMTN App
Music Lovers can now connect with uduX via myMTN App.
8. Prompt to update to 4G once you launch the App
myMTN App customers who are on 3G can now be prompted to Upgrade their sims to 4G on the app and get 10GB
9. Linked Numbers feature enriched
Do more with your linked numbers (multiple accounts) – switch with ease, tag with Nicknames in a fun way, edit nicknames, delete…it’s all possible
10. Min & Max Airtime Purchase limits via Debit Card
App users have been restricted to purchase not less than N50 and not more than N200,000 Airtime via Debit Card
11. Direct to Retail (D2R) for Retailers
With this feature, retail customers who are registered on Topit can now purchase bulk recharges directly from myMTN App without a middle man.
FAQs
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