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Latest update: NIN Enrollment Deadline and more
Q. WHAT IS Y’ELLO TRAVEL?
Y’ello Travel, offered in collaboration with AXA Mansard Insurance plc, is a simple and convenient way to access affordable road travel and life insurance with your mobile phone and a registered MTN number. For just N25 a day, you can enjoy insurance cover of up to N500,000.
Q. HOW DO I ACTIVATE THE SERVICE?
Simply send Travel to 770 for free to get started NOW!
Q. WHAT DOES THE SERVICE COVER?
The service provides cover for damage to baggage arising from accidents, medical expenses arising from accidents and permanent disability arising from accidents.
Q. WHAT HAPPENS ON THE DEMISE OF THE INSURED?
On the demise of the insured as a result of accident, illness or other causes, the full benefit of N500,000 becomes payable to the named beneficiary or next of kin. The service is charged at N25/day. To subscribe, simply send the word “Travel” to 770.
Q. DOES THE PRODUCT COVER EVERY FORM OF TRAVEL?
This product provides cover for road journeys within the boundaries of Nigeria. It does not cover flight. The damage to baggage cover applies to damage as a result of road vehicle accident.
Q. WHAT IS THE MAXIMUM SUM ASSURED PAYABLE?
The maximum sum assured payable for this policy is N500, 000.
Q. DOES THIS POLICY COVER ME AGAINST BURGLARY, HOLD-UP AND OTHER FORMS OF ACCIDENTAL DAMAGES?
Burglary and hold up are not covered by this policy. The policy only covers baggage loss, medical expenses as a result of vehicular accident or permanent disability. In event of demise, the named beneficiary or next of kin will be paid.
Q. DOES MY POLICY QUALIFY FOR SURRENDER/CASH VALUE?
This policy does not at any time qualify for surrender value. The insured shall not be entitled to any cash value if the policy is terminated any time after commencement.
Q. CAN I TAKE A LOAN AGAINST MY POLICY?
No, you cannot take a loan against your policy.
Q. CAN I USE MY POLICY AS COLLATERAL TO BORROW FROM ANOTHER FINANCIAL INSTITUTION?
No, you cannot use this policy as collateral.
Q. CAN I INCREASE MY SUM ASSURED AFTER INCEPTION OF COVER
The maximum sum assured for this product is N500,000, and it is payable as shown in the table below. You cannot in any situation increase the sum assured. SUM ASSURED
Q. WHAT HAPPENS IF I STOP PAYING MY PREMIUM BEFORE THE END OF THE POLICY TERM?
If a regular premium becomes unpaid when due, the policy shall lapse without value. The benefits under the policy shall cease to be payable.
Q. HOW LONG WILL IT TAKE TO PAY ME MY CLAIMS?
Claims will be paid within seven (7) working days from the receipt of all documentation, subject to satisfactory survey.
Q. HOW CAN I MAKE A CLAIM?
Q. HOW CAN I GET SUPPORT FOR THIS SERVICE?
For support, call 180, 0700MTNBUSINESS or 0700AXAMANSARD. You can also send HELPTRAVEL to 770 to get more help on the service. In addition, you can send an email to escustomerservice@mtnnigeria.net or e-business@axamansard.com
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